First let me say, this is a GREAT place to say for the money. Especially with a pet in tow. However, the walls are paper thin, the breakfast pretty unvaried and gluten-filled -- never really saw fruit??? As for the hotel itself, that's the worst I can say other than the pans they have in the room's kitchen to cook with are really crappy, old and peeling. But everything is provided. Full kitchen with pretty much everything you need.
Now on to what I'm upset about. "Mysterious" charges. Sure they have you sign something that says they can charge your account $20 a day for incidentals, however I was charged more than that as an authorization as soon as I checked in. As well as my pet fee sans the tax.
That's also fine but when I asked the staff about what that charge was, I got the "the computer charges that, not us" runaround. I asked "Isn't this the pet fee?" They said no, the computer charges for incidentals.
Fast-forward to today where another staff member informed me that IN FACT that was the pet fee without tax. So that was two people who had said that wasn't the pet fee and that "the computer charges" things without them doing it. So you see, I'm a little puzzled. But still, things were OK up until today other than the staff ALWAYS seems clueless and helpless.
So now today I was charged the TOTAL bill before checking out. Now I have over $260 pending. Another $44.60 and the total bill of $298. All at once and all the staff unable to fix it. Now I understand you have to have authorizations but one room shouldn't cost over $600, whether or NOT it's pending. Because folks are on the road and need emergency funds!
VERY disappointed on how untrained the staff is as well as the lack of authority they have when the managers aren't around. Really sad because the actual hotel is wonderful and very clean! As well as a great location.
I would recommend again but with a big warning about how much you may be charged and how ridiculous the staff. OH and forgot to add when I called this morning to sort this out, some guy passed the buck, was "helpless" and said the next staff member coming in could fix it. That staffer really COULD NOT on her own. What a great guy throwing a young woman under the bus, huh? Ridiculous. He should be canned. And she was the only commendable person working here.
I couldn't bring myself to mark my stay as "terrible" overall which is why I put it as average. You can see my varied ratings for what I found was the best parts of the stay.
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- Also Known As:
- Cresthill Suites Wichita Hotel Wichita
- Cresthill Hotel Wichita