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“Clean & Comfortable with Minor Issues” 4 of 5 stars
Review of Cresthill Suites Wichita

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Cresthill Suites Wichita
3.0 of 5 Hotel   |   12111 E Central, Wichita, KS 67206   |  
Hotel amenities
Ranked #37 of 81 Hotels in Wichita
Leavenworth, Kansas
Top Contributor
101 reviews 101 reviews
51 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
“Clean & Comfortable with Minor Issues”
4 of 5 stars Reviewed November 28, 2012

The hotel is very nice and was clean and comfortable. I don't believe it is a 3-star more like a 2 or 2.5 star though. I would definitely recommend it and had no serious issues. There is a mini-kithchen in the suites and a welcome basket is provided. I had a studio suite and the layout was a little odd with a lamp outlet plugged directly into the center of the floor. The bed was comfortable and the internet had no problems. The main issue was the restroom as it had a very old shower head and faucet and the shower would not turn on all the way as the pull plug to transfer from tub to shower would not lift all the way to do a complete transfer and water sprayed out of the tub faucet and a slow drain allowed water to pool at your feet. The shower head was old and didn't have great pressure (mostly due to the lack of a complete transfer). I used the dishwasher to wash my dinner dishes and it is very, very loud and I had to crank the TV way up to hear over the dishwasher. The bed was comfortable and the outside noise level was minimal. There is an elevator as well as a small pantry on the first floor.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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104 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • Any
English first
Orleans, Massachusetts
1 review
5 of 5 stars Reviewed November 27, 2012

My wife and I wanted to let people know just how kind and generous the Food and Beverage Director, Matthew, was at this hotel. We had some confusion with our rooms and he immediately came "to the rescue" with a solution which could not have reflected more care for us as the guests. I have worked in this type of job in a major resort on Cape Cod and I know what this can mean for someone - especially when you are on a trip already laden with other issues, many of which are quite emotional. Anyway, our many, many thanks to Matthew at CrestHill Suites and I can only hope that his kindness and willingness to make something work for us will be greatly rewarded.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Holmes Beach, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 8, 2012

From the moment we arrived, we felt welcome. The staff was friendly and helpful, our room spotless. Because there were three of us, we choose the 2 bedroom (and 2 bath) suite. The full kitchen, with dishwasher and stove with oven, served us well on those nights we cooked dinner, and the three televisions meant we could each watch a different channel if desired. The DVD player even came in handy for movies. It felt just like home.

While the room and the staff was perfect, the food offerings left something to be desired. At breakfast, the eggs were powdered and barely edible. There was no half and half for the coffee, only artificial cream, unacceptable for a true coffee lover. There was enough variety to find something to eat; cereal, toast and bagels were offered each day, along with juice and fruit.

Dinners during our stay were not much better. For a vegetable lover like me, there was little to satisfy. Hamburgers and hot-dogs, were served with potato and macaroni salad, and two nights in the same week involved the same chili, served with different corn chips. The salad was iceberg lettuce, a variety devoid of nutrition and not in my usual diet. The soups were pretty good.

All in all, it was a great place to stay, but the food offerings could use some improvement.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sean P, General Manager at Cresthill Suites Wichita, responded to this review, November 9, 2012
Thank You so much for your response! It is unfortunate that you were less than pleased with our food selections but we always appreciate the feedback as a way to gage our services. The hotel will look at additional options for the meals we provide, that most certainly will continue to improve our guest experience. I was glad that the rest of your stay was nice and enjoyable. We definitely hope to serve you again for any future needs you may have!
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Martinton, IL
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 1, 2012

Pleasant staff, wonderful suite, great cleaning staff, as well as free hot breakfast made our five-night stay feel like we were going home every night. The bed and pillows were *very* comfortable. We got a suite that was more like an efficiency apartment. I loved that the bedroom was a separate room with a door that shut! It was very quiet and we slept very well. The refrigerator and microwave really helped when we had leftovers from restaurants and wanted to eat them later. Maid service even washed our dishes for us. Breakfasts included scrambled eggs, sausage or bacon, or biscuits and gravy, toast, bagels, as well as the usual cereal and fruit. Coffee was good, too. Plenty of parking was nice and there are plenty of restaurants and stores nearby. It was an easy 15 minute drive to the Convention Center. The only negative were small things that could use repairing, but nothing that affected how the room worked for us. For the price we paid, we got more than our money''s worth.

Room Tip: We had a great room by letting reservations pick it for us.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sean P, General Manager at Cresthill Suites Wichita, responded to this review, November 9, 2012
We appreciate your review and that we were able to exceed your needs during your stay. The staff works hard to create a nice and inviting atmosphere for our guests and it is pleasant to hear when we are successful. We will continue to be attentive to even the minor things in improving our services. Thank You again and we look forward to seeing you the next time you are in the area.
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Springfield, Missouri
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 23, 2012

I stayed at the CrestHill Suites in Wichita last weekend (Oct 20th) and felt as though it was an above average hotel in both comfort, cleanliness and location. As I was on a business trip with two of my co-workers, we checked into a two bedroom suite and it fit us perfect for the two nights we stayed there. The hotel is in a safe neighborhood on the east side of Wichita with a plethora of shopping and restaurants within a very short driving distance. The room itself had a kitchen with an oven, microwave, fridge, plates, glasses and utensils. One thing I did find a little peculiar was that they had packets of coffee but no coffee maker. Not a big deal as I would drink coffee and juice at the complimentary breakfast we had each morning. They had biscuits and gravy both mornings as their main dish, as well as the typical bagels, toast, yogurt, cereal, muffins etc. I would have like to have seen bacon and eggs as well, but not a big deal. Our suite as I said had two bedrooms (in which the beds were very comfortable), each with a television and bathroom which were nice and clean as well as a tv, couch, chair, ottoman and dining room table in the main room. The pool area looked nice as well, but due to the time of year it was closed. One negative was the chain lock on our room. It was loose and looked about to break. I don't know what my company paid for the room, but it was a nice place to stay for our weekend in Wichita. I would recommend to anyone in the area.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sean P, General Manager at Cresthill Suites Wichita, responded to this review, November 9, 2012
Thank You very much for your feedback. We certainly consider the safety of our our guests very important and will work harder on our preventative maintenance, such as the safety latches. The hotel will also put some thought into expanding our weekend breakfast menu perhaps. We are happy that you enjoyed your stay and we look forward to serving you on your next visit to Wichita.
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Crystal Lake, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 17, 2012

Stayed at the CrestHill Wichita and was very impressed. The hotel was very clean, updated and staff was excellent. The evening dinner buffet was great, saved money on running out for dinner. The service was a barbeque and Burgers and Hotdogs grilled were served with mixed salads, very nice! Good breakfast with eggs and meat and assorted pastries. Room was large, updated with full kitchen and very clean. Hotel has free laundry facilities to use if necessary, nice touch. Hotel located in a great upscale area close to shopping and restaurants. Our whole experience was great, no negatives on our stay. Would recommend staying at the Cresthill.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sean P, General Manager at Cresthill Suites Wichita, responded to this review, September 26, 2012
I would like to thank you for your review. We appreciate getting feedback on how we are doing since we strive to continually improve our service. It will be a great pleasure to serve you again during your next stay in Wichita!
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Anthem, Arizona
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 13, 2012

We stayed here one night on our way through Kansas. Overall this suited our needs just fine. The rooms were spacious and clean, although the bathroom has a bit of an odd layout since you have to step into the closet, which is inside the bathroom, in order to close the door, which also swings into the bathroom. But we managed just fine. The pool is outdoors and a little on the small side, but since we were only here for one night it was no big deal for us. Also the breakfast was a little dissapointing as it was just biscuits and gravy (and not very good at that, which I almost never say about biscuits and gravy as I love it!), or toast - nothing else, not even fruit or cereal. So I would say if you are just looking for a place to rest and you want to cook your meals in your room and your not huge into swimming, this would be ideal. It is easy to locate and close enough to several restaurants and grocery stores.

Room Tip: Rooms on the side opposite the road have a nice view of some woods.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cresthill Suites Wichita

Address: 12111 E Central, Wichita, KS 67206
Location: United States > Kansas > Wichita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Wichita
#15 Business Hotel in Wichita
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cresthill Suites Wichita 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Cresthill Suites Wichita Hotel Wichita
Cresthill Hotel Wichita

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