Called last night to make reservation for the 5th stay here. I have surgeries at the Kansas Heart Hospital and we have never had a complaint with this Hotel.But last night after I gave all my info,and had my name spelled Wrong 3 times to me. I was told ,,We cannot Rent a room to you misses Smith,,,,,you Smoked in the room the last time you were here with us!! I said I do NOT Smoke,am a Heart Patient and my Husband does NOT Smoke either. There must be a mistake,,please check the name again,he just kept saying Yes you did Smoke in the room and we will not rent to you. He just kept saying it over and over . I was angry and insulted to be accused of something I did NOT do!! He finally sain to give him my card info and he would book. I got off phone and told my husband what happened,he said if they disrespected me and accused me of such things,,then we are NOT staying there. So he called back and cancelled the room. I certainly hope there will be NO Charge. We are disappointed in all of this,like I said we never had a complaint but this was just too upsetting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mrs. Smith:
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I want to apologize for your treatment and making you feel bad. For this I want to apologize!
That was not our intenetion-and I will speak to the clerk!
We have a very strict no-smoking policy-and have had people smoke in the room. Prehaps it was the people who stayed after you. For this mistake, again I want to apoligize!
We want our rooms to smell fresh and odorless for our guests like you! This is why we have such a stringent policy.
Please call me and I will take care of your reservation-and there will not be a problem. The number you should call is myt cell number 316-992-8638.
We have a very good realtionship with the Hospitals in our area-and want to make sure each guest is taken care of!
Thank you very much!
Frank C. Larson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.