The hotel itself is new & well appointed. The beds were especially comfortable to a traveler who had just been on the road 23 hours. It's also in a decent area as well. However, the only caveat is the parking situation & attitude of some of the front desk personnel. Okay, so the parking. The parking is not connected to the hotel at all and there is not convenient dedicated parking for hotel guests. But, then again, it is a downtown area and the parking was free. To top it off, the price of the hotel was a great deal.
In fact, the breakfast was great and there is an outside seating area open all hours that is amazing. We had breakfast out there and also sat out there at night by the outdoor fireplace they have. Then to our surprise, there was a fabulous fireworks display that was right at the hotel. So really, though the parking was a little inconvenient, all else was perfect. The only reason I gave the rating of 4 out of 5 is the attitude of the front desk person. The gentleman was very rude and I will admit we were a bit disheveled from being in a car 23 hours, that was no reason for the manner in which he addressed us.
Another big plus for the rooms would be to have a refrigerator and microwave.
The hotel is located right in the heart of everything and so everything we wanted to do was right there, literally a one minute drive. There was a park right behind the hotel with concerts, a ball park that had amazing fireworks at night which were easily viewed from our hotel room, you name it and it was there or very easy to find.
Incidentally, if you go there, try the Pig In Pig Out barbeque---right around the corner and it was amazing. I reviewed them as well.
Get a room with a window that faces the ballpark!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
First of all, you are absolutely correct about Pig In Pig Out BBQ. If in Wichita, that is a staple to Kansas culture that one MUST experience!
Furthermore, thank you for the review about the Fairfield Inn & Suites by Marriott - Wichita Downtown. I was thrilled to hear that our location was convenient for all your activities downtown and throughout the city. The breakfast and outdoor patio space are indeed two of our attractions here. As mentioned, the firepit, patio, and Fireside Lounge are all great ways to relax, experience the Waterwalk area, and take in the scenery. Thank you for sharing that perspective so eloquently.
I was shocked to hear your feedback regarding the front desk associate upon your arrival. This experience is not typical, nor what our loyal guests have come to expect. I would like to hear more about this experience, so that I can fully understand and take appropriate steps to correct. If you would, please reach out to me via a message or phone call, I would greatly appreciate it.
As mentioned, our parking garage is located directly next to the hotel - and best of all it's FREE! This free garage is provided by our hotel, and located within our Waterwalk building. As others have mentioned, the convenient elevator is accessible to any of the spaces between the 2nd and 5th floors. The 5th floor is reserved solely for hotel guests, while the other floors are open to the public, hotel guests, and condo owners.
I'm so glad to hear that overall your "experience" in Wichita was a great one. I'm glad that you got to experience the ballpark, fireworks, and our famous Midwest BBQ.
I look forward to visiting with you soon, and welcoming you back to the Fairfield Inn & Suites by Marriott - Wichita Downtown.
Fairfield Inn & Suites by Marriott - Wichita Downtown
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.