Unfortunately I am compelled to write the first critical review of a hotel or B and B in my over 20 years of travel. My wife and I have stayed in over 60 B and B's, hotels, home rentals, etc. in that time, both throughout America and Europe (while we were in the Army). THIS WAS A BAD EXPERIENCE. My wife had paid the extra fee, $20.00, for an early check in that moves the check in time from 5:30 pm to 2:00 pm. Note that the Inn's website mentions no extra fee for the convenience or does it specify that the customer is obligated to check in at 2:00 pm once that agreement has been decided. Ken Elliott, the proprietor, informed her of the extra charge over the phone, but failed to mention that we were now obligated to check in at that time. Inclement weather en route to the B and B had not enabled to get there at 2:00 pm. The roads had become slick, from a snow that was falling at the time of travel, and we experienced strong winds. We arrived at 2:15 to find the Inn locked up and no answer at the door.
There was no note left at the Inn informing us of when we could expect someone to return. After I knocked on the door for a few minutes, rang the door bell repeatedly and peeked in the windows to see if it was possibly a medical emergency, I returned to my car and started calling the business. I called numerous times with no results. There was no voice mail at the business number and we had no way of determining what the problem was. We sat in our car for about 25 minutes unsure what to do. In that time we saw what a degenerated neighborhood the B and B was located in. As we sat in our car in front of the B and B, there were numerous pedestrians that walked past us and all of them appeared to be derelicts. I felt that this was an unsafe neighborhood and was concerned that we, a middle aged couple, could be a victim of a crime as we waited for someone to arrive at the business.
Eventually there was a gentleman, who identified himself as Jon Robinson, that arrived at the B and B and he explained that he lived there and he allowed me in the business. He told me that he would locate the owner and after looking around stated that he wasn't there, but would call him. He called the owner and informed me that the owner would be back at the Inn in about 2 minutes. I had left my wife in the car because, quite honestly, Jon was a rough looking man and I actually felt at that time that I needed to check him out a little closer. Jon then told me that it would be another 10 minutes before the owner arrived. I then returned to my car and joined my wife. But I had been in the downstairs of the business for about 5 minutes and made the following observations. Upon entry I noticed that the downstairs was dark, dingy and had an unusual odor about it. It was unpleasant and I walked into what I assumed was the dining area to see that there was a shabby table in it that had a soiled and stained table cloth on it. The overall apperance of the Inn, from what I had observed, was poorly kept, possibly unsanitary and certainly in a bad neighborhood. Having returned to the car my wife and I decided that the Inn was way overrated and we started making phone calls to make arrangements for lodging elsewhere.
We remained in front of the Inn while making other arrangements because I wanted to let the owner know that I was very dissatisfied and discuss his ealy arrival policy with him. The owner, Ken, arrived a few minutes later and I informed him of my dissapointment and that I was cancelling the stay. I asked what his cancellation policy and he told me that he expected payment in full. I wasn't surprised by this and then told him that I at least expected him not to charge the $20.00 for the early arrival fee. Ken replied that he was charging me the extra $20.00 fee, that it was my fault for not arriving on time (15 minutes late in bad weather?) or attempting to contact him to let him know that we would be late (which apparenty would have been fruitless since I wasn't able contact him after I arrived). He said that he had errands to run and he usually runs them that time of day to prepare for his other guests. I told him that he could have called us stating that he wouldn't be there or left a note and he replied that that's not his policy. It falls back on the guest's responsibility to inform him. Ken Elliott was rude and aloof, to the point of being condesending during our contact with each other.
And Ken was true to his word. He charged us the $199.00 fee for the room, which included the $20.00 early arrival fee. Yes, we did loose the money, but we found a much nicer, safer and cheaper place to stay that night; the Hotel at Old Town. So let us all benefit from my wife's and my misfortune.
- Official Description (provided by the hotel):
- Recipient of the 2011 "Guest Favorite" Award from BnBFinder. "5-Star Property of Distinction" award winner, full-service, all-inclusive rates. "Wichita's Most Romantic B&B"! Featured in "Bed and Breakfast America" Magazine and a "Top 10 Inns" award-winner. Gourmet breakfasts, room-service, daily housekeeping and Wichita's highest-rated B&B in Guest comments. Discover what all the buzz is about and call today! ... more less