This is one of the worst experiences I have had in years. Upon arrival everything looked good, but once I made it to my room it all went down hill. The window has serious issues allowing a screaming/whistling noise to fill the room, along with all the road noise. There also appeared to be blood stains on the carpet. I went to the front desk and no rooms were available and no assistance was provided. When I returned to my room the key no longer worked.

Due the noise that could not be overcome by the HVAC system or TV, I slept maybe an hour. Finally to end this story, they locked all exterior doors at night and I was locked outside of the main front door in 15 degree weather for 20 minutes while buzzing and calling the front desk because of another key failure.

In short, the room was small,dirty/bloody, the windows made terrible noises, and the staff appeared more interested in socializing with one another than servicing their customers.

I travel for work and normally stay next door at the Residence Inn, which I absolutely love, but this time it was for a family wedding so I had my husband and three teenage boys with me so we needed more space. We booked a double with a sleeper couch and even thought the room was tight/small because of us, we fit quite well. The boys were thrilled at the "cool-ness" of the room - they are really decorated nicely. Breakfast was outstanding and I was so thrilled to see Richard from next door when I walked in! Marriott, I really hope you appreciate this man because he is a GEM to your guests - road-weary work travelers and parents of rowdy teenagers as well!

This was my first stay at a Springhill Suites for a business trip. The rooms are smartly designed and give the feeling of a junior suite. I especially liked the walk-in shower, although the broken seal at the bottom of the door leaked water onto the floor. The big problem is that the walls are paper thin and you'll hear the loud salesman on the phone and/or the unhappy baby in the adjoining rooms. The lobby decor may have been an attempt at hip and trendy, but it comes across as cheap and plastic, to the point that clients picking me up said, "You're staying here?" They need to offer some fresh fruit at breakfast in addition to the comfort food like biscuits and gravy. After breakfast, they have a friendly bar but no food, and the only choice within walking distance on a cold night was a dreary sports bar. Overall, I'll be back at the Hampton Inn on my next trip.

After spending all day at a local hospital with a friend, I checked in late (10:30 pm) and was greeted by a really nice lady (Ally, I think was her name) who was very helpful. The lobby is very hip and modern looking. I had a king room on the 4th floor, which was modern, clean and quiet. Breakfast the next morning was served in the lobby. Nothing unusual, just the standard oatmeal, muffins and such. This is the second time I have stayed here and it has been a good experience both times. I will choose this hotel, again.