I stayed at the Hampton Inn & Suites for a month long business trip in November/December of 2012. My room was perfect upon arrival with clean linens and towels. Because I was staying there for such a long period of time, I was able to upgrade to a suite which gave me a lot of space for my stay. No complaints at all about the hotel or the staff, everything was perfect and the staff was outstanding. I had a five other employees staying in the same location and they all loved their rooms too. One of my employees was put into a standard room (which didn't have a microwave or refrigerator) and that was a problem because she is pregnant and needs to eat and drink often. I wasn't able to get her into a better room on her first night but the second night after speaking with the manager, we were able to put her in a room that had a microwave and fridge. We were both very thankful for that.
I have a goose feather allergy and let the front desk know that I needed foam pillows. They were able to locate four for me and quickly brought them to my room and took the feather pillows out. They leave a USA Today at the door each day and I don't read the paper - so at my request, they stopped bringing it. The coffee in the room was the best hotel coffee I have ever tasted! The free breakfast was great with a really nice variety and healthy choices for those who require them. They also have a grab and go bag with fruit, water and a pastry for those who need a snack during the day. This was perfect for me and saved me on many long days!
I used the business center several times and although the computers have a proprietary interface, they were still fairly easy to use. I also used the laundry facility and it was very convenient. The front desk had change for the machines as well as detergent and softener.
The ONLY complaint I have is that the ice machine was all the way at the other end of the hall. Would prefer one up at each end of the hall. I used a lot of ice as there wasn't anything else to do in Wichita other than drink. ;)