We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business Trip to Wichita” 5 of 5 stars
Review of Hyatt Regency Wichita

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hyatt Regency Wichita to your Saves list
Hyatt Regency Wichita
3.5 of 5 Hotel   |   400 West Waterman, Wichita, KS 67202   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Balance Package
Ranked #17 of 81 Hotels in Wichita
GreenLeadersSilver level
Frederick, Maryland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Business Trip to Wichita”
5 of 5 stars Reviewed 2 days ago NEW

First time to Wichita and the hotel made the trip Great. not much to do around the hotel, fairly close to Downtown and to Old Town, just not much to do there. Went to a couple spots in both those areas, not bad.

the hotel was great, the staff was great, and the Happy Hour everyday was GREAT! Highly recommend.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

59 reviews from our community

Traveler rating
    27
    27
    3
    1
    1
See reviews for
11
7
Solo
0
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

My partner and I stayed for 7 nights and were thoroughly impressed. The lobby, room and facilities were well kept and very modern. We were given a beautiful corner room with a great view, and the bed was extremely comfortable.

Bishani the front desk manager was an absolute delight and was extremely professional and friendly. Jasmyn was also very attentive to our needs and had excellent customer service. Both deserve a special mention and Bishani made our stay truly memorable.

A great complimentary service the Hyatt has is a shuttle service directly into Old Town or to the airport every 30 minutes. They will also pick you up from Old Town after a day out or dinner which is wonderful. The gym had great equipment and was spacious and clean.

The only issues we had were with the restaurant. Over the course of our stay, the buffet breakfast was not on offer as promised due to low occupancy with no prior notice, which was disappointing. The bar and cafe also stopped service earlier than usual with no notice, as we expected service to follow the times advertised in the menu. Again this was quite disappointing as we were expecting a hot meal but settled for cold sandwiches.

What most upset our stay was one of the chefs preparing our meal during breakfast. The chef preparing our omelette in the open kitchen was using his personal phone in front of customers. He then put it into his pocket without washing his hands and started grabbing fresh ingredients - spinach, ham, mushrooms - all without wearing gloves. We were horrified and confronted him immediately. We were met with a cold stare and no apology on his behalf.

I want to highlight this situation as it is an extremely important issue. Food preparation and safety is a number one priority and what was most disappointing was that the chef not only did not apologise, but gave us attitude in the following days. Such poor customer service by this particular individual seriously affected our stay. Food poisoning is a serious issue and food safety is something that should never be compromised. The head chef and supervisor, as well as the F&B manager understood our complaint and rectified the situation accordingly which we appreciated.

Overall our stay was great and we enjoyed the comfort of our room. The restaurant should not taint your expectations of the hotel if you do not plan to eat there, but we did appreciate the hotel and front desk staff, and I would recommend Hyatt Regency.

  • Stayed November 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRW6214, General Manager at Hyatt Regency Wichita, responded to this review, 2 days ago
Dear Valued Guest,

Thank you for taking the time to let me know about your recent visit to our hotel. I am pleased to know that you enjoyed your stay and I am especially pleased to hear that Bishani and Jasmyn provided exceptional service and that our hotel merits your high recommendation.
I am disappointed to hear of the unprofessionalism and lack of safety measures exhibited during breakfast service. At Hyatt, the safety and well-being of our guests is a top priority. Proper protective gear is required of all associates involved in food handling and preparation as we follow very strict and appropriately necessary health safety guidelines. Please rest assured that the matter has been addressed and that increased attention is being given to that area as a result. I am relived to know that you left feeling that the appropriate attention and response was provided by our Chef and Food & Beverage Manager. However, I wanted to personally thank you for choosing to say with us and for your continued patronage.

Warm regards,
Ripton Melhado
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colony, Kansas
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

In town to see the Transiberian Orchestra. Really nice staff good bar clean nice modern rooms. One thing I noticed, one of the aquafina bottles ($3 should be free) had been drank and then refilled by previous guest because the seal was broken all the way around. Overall good stay

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRW6214, Guest Relations Manager at Hyatt Regency Wichita, responded to this review, 1 week ago
Dear Valued Guest,

Thank you very much for the kind response to your most recent visit to Hyatt Regency Wichita. We are pleased that our hotel was your choice for accommodations for the TSO concert. Your concerns about the water bottle have been shared with the appropriate staff as well. We hope to see you again on a future visit.

Warm regards,
Hyatt Regency Wichita
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice upscale hotel in downtown Wichita. Very clean and pleasant. The staff was very friendly. The room was spacious and the bed was extremely comfortable. Down side was having to pay for Internet but the rest of the experience was excellent.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRW6214, Public Relations Manager at Hyatt Regency Wichita, responded to this review, 1 week ago
Dear Valued Guest,

Thank you very much for the kind response regarding your most recent visit to Hyatt Regency Wichita. We are pleased that your visit was excellent and we hope to see you again on a future visit.

Warm regards,
Hyatt Regency Wichita
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hyatt in Wichita is a super-elegant hotel (especially for the area) that caters to business people and travelers, particularly those involved in trade events. It is centrally located and the staff members are kind to guests. I would definitely recommend a stay at this beautiful hotel!

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRW6214, Guest Relations Manager at Hyatt Regency Wichita, responded to this review, 1 week ago
Dear Valued Guest,

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,
Hyatt Regency Wichita
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hugoton, Kansas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

The room is always clean and elegant. The staff is always very helpful. The dining and bar area is excellent. The hotel location is in a safe central location. The view of the river walk is lovely. The room are all good but there are some rooms at the end of the hall in a nice quiet corner.

Room Tip: Ask for a room at the end of the hall.
See more room tips
  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRW6214, Guest Relations Manager at Hyatt Regency Wichita, responded to this review, 3 weeks ago
Dear Valued Guest,

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,
Hyatt Regency Wichita
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wichita is not a destination I would choose. However if you have to go there the Hyatt is a very good choice. It's a well maintained hotel and is on the local river walk. Surprising amount of artwork on the river walk and worth taking an hour or two for the walk.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRW6214, Guest Relations Manager at Hyatt Regency Wichita, responded to this review, 4 weeks ago
Dear Valued Guest,

Thank you very much for your kind response to your most recent visit to Hyatt Regency Wichita. We are pleased that you had a chance to enjoy the artwork along the Arkansas River. We hope to see you again on a future visit.

Warm regards,
Hyatt Regency Wichita
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Regency Wichita? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Wichita

Address: 400 West Waterman, Wichita, KS 67202
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wichita
#11 Business Hotel in Wichita
#19 Family Hotel in Wichita
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Wichita 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Overlooking the scenic Arkansas River and vibrant cityscape, the hotel is a state of the art facility, that blends natural beauty and elegant style with function to create an unsurpassed environment. Spectacular entry way overlooking the Riverwalk and a one of a kind water wall. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hyatt Hotels Corporation, Booking.com, Expedia, Orbitz, Cheap Tickets, Priceline, TripOnline SA, Travelocity, Hotels.com, Odigeo and Tingo so you can book your Hyatt Regency Wichita reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Wichita Hotel Wichita
Wichita Hyatt Regency
Hyatt Wichita
Hyatt Regency Wichita Ks

Owners: What's your side of the story?

If you own or manage Hyatt Regency Wichita, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.