Stayed here attending a convention. My room was fine--comfortable bed, clean bathroom, etc. Not everyone had the same experience, however (one person found a foreign--and highly illegal--object hidden in the coffee pot)! The impression left is that no one is in charge here and staff has no direction, training, or oversight. Some potential attendees were told when they called to book rooms that no rooms were available; others booked online and were charged $15-20 less than the rate charged to anyone who booked in person. (We were told the extra charge was for breakfast--which, by the way, is served to anyone staying here. Breakfast was NOT worth $15-$20!!). Cooks did not show up for breakfast, so a brand-new employee jumped in and cooked, even though she was not a trained chef. She deserves a raise and promotion--she did more to make our stay as promised than anyone else. Kudos also to the gentleman who made sure the walks by the back doors were shoveled free of snow--all before 7:00 AM!
I felt there was some "don't care" attitude on the part of some staff; others are trying but have had no training and just don't know what they are supposed to do or how to do it. And having nobody in charge on-site means nothing gets corrected unless an individual takes it upon himself/herself to do what should be done.
The convention hall was adequate--wish the lighting had been a bit better. Banquet facilities are not as good as we could have wished--having tables on 2 levels meant that those further away could neither see well nor hear well what was being said and shown at the podium. And, contrary to promise, the waterslide was on during the entire banquet making hearing even more difficult. Food was fine, but the process of refilling empty dishes on the buffet should have gone more smoothly and rapidly.
All in all, we did not get what we had been promised--and this hotel will have to work much harder to become a good regional convention center.
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- Also Known As:
- Ramada Hotel Salina
- Salina Holiday Inn