My daughter and I stayed at the Lamplighter Inn and Suites during a visit to Pittsburg State University. As soon as we opened the door to the lobby, we were greeted with a strange odor; kind of like something musty that had been unsuccessfully cleaned. Once in our room, we had the same stench, only less overpowering, so we decided to stay.
In the bathroom, my daughter found a dead bug in the toilet paper. The floors were clean, but felt like there was a sticky, undiluted cleaner on the floor. My daughter's bed blankets had a number of cigarette burns. The sink had carve marks, like somebody had diced vegetables without using a cutting board. The rooms are outside entry for the most part; many faced the courtyard and pool area, and were very nice. Ours faced the parking lot, and I didn't really feel safe, especially when I realized that there was no curb right outside our door, and a car could easily have run into our room. I didn't sleep very well worrying about that.
We were almost impressed by the breakfast. Delicious biscuits and gravy, waffles, eggs and sausage were well done and well presented. Things were looking up until I poured a cup of coffee. As I poured creamer into my cup, a dead fly came out of the jug and into my cup.
The staff was very nice, and apologetic for all of the disgusting things we experienced. Still, it just wasn't worth it. I would never stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 3, 2013
Thank you for taking the time to review your stay at our hotel. I would like to apologize for the inconvenience that you encountered. I apologize for the unpleasant odors you encountered. We are in the middle of renovating our meeting rooms and guest rooms. We hope to be completed in a few months. I have reviewed your comments about the bathroom issues with our staff and I can assure you that the issues you experienced will be corrected. We are very focused on taking care of the customer and your comments will help us improve the areas that we are lacking service and quality in our hotel.
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Thank you again for your comments. Please don’t hesitate to contact me on your next trip to Pittsburg so that I can apologize to you personally and thank you for bringing our short-comings to my attention so we can correct them.
Front desk manager
Lamplighter Inn and Suites, Pittsburg, KS
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.