We came up for a one-night stay at this fine hotel while one of our dogs had cataract surgery at a nearby facility. Upon arrival both the property and unit we were assigned seemed very comfortable and clean. Within a few minutes we could hear some banging around going on upstairs but we thought it was only the maid service as it still was fairly early in the day. I went up there to look around and saw the laundry bags sitting outside various rooms stuffed with dirty towels, sheets, etc.. After returning home from dinner (the complimentary dinner sounded nice but we wanted some food that is not available to us in our hometown) we noticed the noise was STILL going on. There was running, jumping and banging going on non stop. I went upstairs to poke around a bit when I noticed the unit above us (#315) had a sign on their door saying "BEWARE - ENTER AT YOUR OWN RISK" with a skull and crossbones, kind of like a Halloween sign. I then noticed the two children's bicycles parked outside the front door in addition to the laundry bags from earlier in the day and was seriously wondering what was going on here. I immediately called the front desk to inquire about changing rooms and was told it was possible as there was a similar room nearby. The funny thing is it is like the receptionist KNEW that this was an ongoing problem with this family as she explained to me that they had an extended stay family in that unit with a child. I honestly cannot believe they tolerate that behavior and I can't imagine anyone actually staying in the room we were assigned (#215) nor the adjoining rooms due to the fact that once we moved to the top floor at the opposite side of the building, we could STILL hear them!!! Fortunately our bedroom was far enough away that shutting the door took care of that problem but I noticed when I got up to let our dog out around 3:00am that the nose was still going on with the TV blaring full blast and the bicycles had now moved around along the corridor.
Once we were reassigned everything couldn't have been more perfect! The room is a bit small but does have a full living room sitting area (although they could use a new TV in there similar to the LCD in the bedroom), large bathroom with all amenities, full kitchen with stove/oven, fridge, micro, coffeemaker, etc., and of course the separate bedroom with HDMI ready TV for iPad interface. The rooms could use a light maintenance update (paint, etc.) but otherwise both rooms we experienced were in great shape.
As I eluded to earlier, we skipped the complimentary dinner (pulled pork, mac & cheese and salad bar) but hit the breakfast which was complete with hot and cold breakfast items in addition to a waffle station, nice. Upon checking out I grabbed a couple of those delicious cookies at reception and we were on our way.
We would definitely stay at this property again but only on the top floor and hopefully away from anything like what is going on up in #315.
Although building #1 is on the main street, it is not very noisy once night falls but stay away from...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 27, 2011
Thank you for the compliments you posted about the hotel and the amenties we offer. It is always nice to hear that you had an enjoyable stay. We are in the process of getting all new flat screen tv's and should have all of them changed out by the middle of November. We will also be doing some upgrades the beginning of next year
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Our property is designed with all guests in mind, business, leisure, events and long term stays. Some of your long term stays that have been living here more than 6 months forget that we are a hotel and not their home especially if they have children showing excitement for upcoming holiday's.
We truly appreciate your business and hope to see you in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.