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“A very nice place to stay” 4 of 5 stars
Review of DoubleTree by Hilton Kansas City - Overland Park

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DoubleTree by Hilton Kansas City - Overland Park
3.5 of 5 Hotel   |   10100 College Boulevard, Overland Park, KS 66210-1462   |  
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Ranked #15 of 39 Hotels in Overland Park
Marco Island, Florida, Usa
2 reviews
“A very nice place to stay”
4 of 5 stars Reviewed September 12, 2013

Our stay reaffirms our faith in the Hilton family of hotels--clean, comfortable and a good value. Although there were a few issues with the friendliness of the staff, the bed made the stay very enjoyable!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, September 16, 2013
Thank you for your review. We are glad you had a pleasant stay! I am sorry to hear there were some staff members that may not have left a lasting impression. We definitely will correct the issue and hopefully will welcome you again in the future! Thanks again!
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488 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Emporia, United States
1 review
5 of 5 stars Reviewed September 11, 2013

Double Tree was one of the best hotels we have stayed at. Pool was the perfect temperature. Hotel was very clean and the elevators smelled amazing. We received a hot cookie at check in. Its Location was perfect and close to a major mall I recomend this hotel for families or business.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, September 12, 2013
What a great review! Thank you! We enjoy reading all reviews and especially enjoy those with praise. We strive for the best and always enjoy the recognition. We hope to welcome you again in the future! Thanks again!
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Southlake, United States
1 review
3 of 5 stars Reviewed September 11, 2013

I'm used to staying at this Hotel, often, very often for work. But honestly even though it is an older hotel it's been okay in the past. But now, it is really going down hill. Additionally, I after being there for 3 weeks straight, I asked for a 3:00 checkout on a SATURDAY, and they were going to charge me $50! not cool. Hilton Honors member, plus HGVC member.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, September 12, 2013
I am sorry to hear that your recent experience was not what you were expecting. We appreciate your loyalty and continued business and want to make sure you are always taken care of. As to the late checkout request, it is our policy after 2pm to charge. When we have a turn around on arrivals, the housekeeping still needs that time to clean the rooms. Unfortunately it doesn't always work to everyone's advantage. Hopefully we can welcome you again in the future with a better experience. Thank you for the information and we appreciate your review!
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Washington, United States
1 review
2 of 5 stars Reviewed September 11, 2013

The door lock did not work, on the first day, three trips to front desk at check in because I could not get in to the room. The maintenance person explained I needed to hold the handle up to have the pass key work. He indicated it would be fixed that night. Was not fixed over the three days, always had to put everything down in hall to be able to open the door.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, September 12, 2013
I apologize your stay was not up to par as it should have been. I have passed your concerns on to our director of engineering so he can research the issue and fix the problem. Thank you for your remarks as we appreciate all of them because they help us become better every day.
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Tulsa, OK
Top Contributor
99 reviews 99 reviews
37 hotel reviews
Reviews in 25 cities Reviews in 25 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed September 10, 2013

We recently stayed here on a short pleasure trip. There was little to complain about. The room was clean; bed comfortable; good toiletries; good towels, although they might have been more generous with those. The shower was beginning to show mold growth, but nothing serious. Everything was in working order. There was no mini fridge, and the hotel did not provide bottled water, but there was a concession area behind the front desk. Those items were pretty pricey. We found the staff to be friendly, and they did provide a wonderful cookie upon arrival.

This hotel had a lovely central outdoor patio connected to their restaurant. The weather was nice, and the patio was welcomed. The restaurant seemed clean and well run. We had the breakfast buffet and found it to be good. There was a large selection of food, and it was generally tasty and well prepared.

I will say that we were there for 2 days, and there was a short trail of M&Ms along the hallway. It appears that the inner hallways do not get a daily cleaning, as I don't believe those little candies moved during our stay.

All in all, I enjoyed my stay here. It is nothing fancy, but it does provide all the necessities. It is well situated for our needs. The parking lot is well lit and easily accessible, as well as being plenty large enough to accommodate the guests' cars. One little negative about location: The creek that runs beside the property really smells bad, like sewage. When the wind blows and you are outside, it does produce a less than pleasant aroma.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, September 12, 2013
Thank you for your remarks! We appreciate the kind words and are glad to hear you had a great stay! We have also made it aware to our housekeeping staff so they can pay better attention to those areas.
Thanks again!
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Sellersburg, United States
1 review
5 of 5 stars Reviewed September 9, 2013

It was a great hotel with good food and great employees. The beds are very comfortable, rooms are clean and service is great. I would stay again and would recommend to others. The pool was also very nice and the outdoor bar and setting area was beautiful. This is a first class hotel in all areas.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, September 11, 2013
Wow! What a great review! Thank you for your kindness! We enjoy these so much and enjoy sharing them with our team so they can see what exceptional service they have provided. Thank you again and come back and see us!!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 9, 2013 via mobile

Great hotel overall. Clean. Friendly. Good gym. The best part: breakfast. Made to order omelettes. Get their home made granola and mix it with yogurt and add raisins - fantastic.

The only thing that could be better are the in-room thermostats - need to upgrade to digital. Not a show stopper.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDoubleTreeKC, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this review, September 11, 2013
Thanks for the feedback! We appreciate your review! We are working towards upgraded thermostats this year so soon we will be upgraded with her in-room air control! Thank you for the comments and we look forward to welcoming you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Kansas City - Overland Park

Address: 10100 College Boulevard, Overland Park, KS 66210-1462
Phone Number:
Location: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Overland Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Kansas City - Overland Park 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
At the DoubleTree by Hilton Kansas City - Overland Park, you're close to shopping, dining and entertainment, championship golf courses, family favorites like the Country Club Plaza, Kansas City Zoo, Kansas Speedway, Union Station, Crown Center, Harry S. Truman Sports Center, home of the Chiefs and the Royals, Starlight Theater and the Power & Light District. ... more   less 
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Also Known As:
Doubletree By Hilton Kansas City - Overland Park Hotel Overland Park
Doubletree Overland Park
Overland Park Doubletree

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