I travel for my job and was scheduled to teach a class at this hotel. When arranging my airfare and hotel, I accidentally scheduled at another Holiday Inn in the area and in a non-refundable room no less. When the manager, Nancy B. (manager @ HI @ the Campus) found out what had happened she called the other HI and tried to explain the situation, but the other HI was unwilling to let me out of my room. Because the other HI was so unhelpful, Nancy B. went out of her way to extraordinarily helpful! She put me in a beautiful room and made sure my stay was great. Not only did she make me feel welcome, the rest of the staff was fabulous as well. I would highly recommend this hotel to anyone staying in the Manhattan area.