I had a reservation for a king bed for my wife and I. When we arrived, we found that we would be in a 2 double bed room as all the king rooms were filled. Kara and Haley offered appetizers at the restaurant, but we just wanted a bigger bed(our 1 year old daughter sleeps between us at home). After finding out we could not cancel our room, we went to get our luggage and proceeded to the elevator. At that time, we were summoned by the front desk (Kara and Haley) and they told us they had a room for us as one just cancelled. We were very excited. They had left a voicemail in the room that we were supposed to be in just in case they had missed us. None the less, we were able to get into our king bed and enjoy our stay and we have Kara and Haley to thank as they were very gracious. Thanks again!!