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“Surprisingly poor” 2 of 5 stars
Review of BEST WESTERN Lawrence

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BEST WESTERN Lawrence
2.5 of 5 Hotel   |   2309 Iowa St., Lawrence, KS 66046-3939   |  
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Ranked #7 of 18 Hotels in Lawrence
White Bear Lake, Minnesota, United States
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“Surprisingly poor”
2 of 5 stars Reviewed November 1, 2012

I am very shocked at how dated and old this property is. For being across the street from KU, it is old hasn't been updated much. Has very old carpet and drapes in them. Rooms are detached from the office. Was shocked when my room key would not let me in the office for breakfast, when I finally walked all the way around the building to the main entrance, the desk clerk(he could only get a master key to open it) wasn't to helpful, he tried it and said well I guess I will need to unlock it. I went back later and it was still locked. Then at 6 am it is still pitch black dark out and there are no lights or anything on, Only light was from street lights. This place needs more than just fresh paint. Need to vacuum around the edges of the room, doesn't look like outside the bathroom its been done for awhile. And the free internet is very slow.

Room Tip: Very surprising how old and outdated this place is to have a Best Western flag out front. I am a BW...
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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221 reviews from our community

Traveler rating
    79
    74
    36
    13
    19
See reviews for
125
30
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Broken Arrow
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 25, 2012

Very nice hotel.We have stayed her many times. Always pleased. Fitness room has been relocated to exterior room building and has good equipment.Breakfast is typical. Hotel is very clean.Chili's restaurant is in the same parking lot, but I highly recommend Fat Freddy's Pizza & Wings.Their pizza is really good.Download an app. called Campus Special, great app. for the hungry in Lawrence,Ks.

Room Tip: With the indoor pool and hot tub interior is the way to go.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Terry
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 19, 2012

Attractive grounds welcomed us from the frenzy of Iowa St. We needed a first floor room, due to the disability of one member of our party. When we checked in and discovered that we had been assigned a second-floor room, the desk clerk was very accommodating in giving us a room oon the first floor, on the outside, near the car. The room was clean and relatively quiet. Beds were very comfortable. The free breakfast was very good, with a wide selection to choose from. We liked the option to NOT have sheets/towels changed daily. Very green! Overall, a very nice experience and we would not hesitate to stay there again.

Room Tip: Rooms away from the stairway would be quieter.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Osage Beach, Missouri
2 reviews
5 of 5 stars Reviewed September 15, 2012

We stayed at Best Western in Lawrence, Kansas this weekend. Everything was great but the best part was the great customer service by Mark and Jake. I needed to change our rooms and Mark immediately took care of everything. Room was clean and comfortable with breakfast in the morning. We always stay there when in Lawrence-its clean, convenient and a great deal

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Worth Texas
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 14, 2012

We booked this hotel in Lawrence because it was near KU. We attended a football game and wanted something close to the college. They had a breakfast which was continental and had some waffle makers. The rooms were clean and had a microwave and refrigerator. The room had a Queen size bed and couch. We also received free wireless internet. There is an indoor pool and hot tub and a Chili's restaurant within walking distance. Nearby is a great BBQ Restaurant which is also within walking distance.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2012

We stayed at this particular Best Western while traveling thorugh Kansas on our way from Colorado and on our way back from Colorado. The hotel was very nice and the price was more than fair. There are plenty of things within walking distance of this Hotel including a Chili's® thats right in the same lot as the hotel. I read some of the reviews and i have to say that it sounds like some people simply tried to get something for nothing, got mad when they couldnt get it and left a bad review. The guy who talks about having 2 TV's in the room seems to be making things up. Each room has a single TV and it worked just fine. The Hotel has just gone thorugh a VERY extensive renovation and everything is working and looking good. Give it a shot, you'll be happy.

Room Tip: All the rooms are good but the ones in the main building give you the best access to the BIG swimmin...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Salt Lake City, Utah
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 27, 2012

After checking in, we went to our room and upon opening the door were greeted with a horrible, musty smell. Turning off the air conditioner didn't improve anything. We did find a used washcloth balled up in the corner of the shower.
There were two televisions in the room (one HD, one picture tube) but only one remote control. We tried using the HD television, but no matter what we did it kept changing the channel back to the default. I tried to call the front desk about the issues, only to discover none of the phones in the room worked.

After going to the front desk to complain about things, we were given a different room for our stay. In that room, we discovered there were no sheets for the sofa bed. We also discovered that the refrigerator and television weren't working ... and ultimately, we figured out that neither were even plugged in. My son reached through the entertainment console to plug them both in, and then we subsequently discovered that outlet was tied to the light switch at the room's entrance. We could watch TV and use the refrigerator, as long as we left the lights on.

We later discovered there was no ice maker available on the second floor, and that there were no towels available for the swimming pool or hot tub.

This place seemed understaffed and terribly unorganized. At one point I walked into the exercise room (or so the sign said) looking for towels to use for the pool ... only to discover it was being used as a storage room (including about a dozen flat screen televisions, still in their boxes). Anyone who wanted to could have taken one of those televisions, walked up to the second floor without entering the lobby, and then used another hotel exit without ever having passed the front desk. Not very good security .. not very good management.

My feedback to the company's Website received a token apology, nothing more.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Lawrence

Address: 2309 Iowa St., Lawrence, KS 66046-3939
Phone Number:
Location: United States > Kansas > Lawrence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Lawrence
#4 Family Hotel in Lawrence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Lawrence 2.5*
Number of rooms: 100
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Also Known As:
Best Western Lawrence Hotel Lawrence
Lawrence Best Western

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