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“Decent Hotel, Great Location” 3 of 5 stars
Review of Candlewood Suites at Village West

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Candlewood Suites at Village West
2.0 of 5 Hotel   |   10920 Parallel Parkway, Kansas City, KS 66109   |  
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Ranked #8 of 19 Hotels in Kansas City
Certificate of Excellence 2014
Houston
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
“Decent Hotel, Great Location”
3 of 5 stars Reviewed September 4, 2013

The Hotel was extremely hot in common areas (Hallways, elevator) and is designed for Long Term guests. Good size rooms, decent bed, reminded me of a studio apartment that I lived in right after college. The Hotel is in a prime location for activities though. Next door to Walmart, Target, the Village West Mall with great selection of stores (including eating establishments). In addition to these, there is the Kansas Motor Speedway, Minor League Baseball Park and MLS Soccer field.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites at Village West, responded to this review, September 20, 2013
Dear milliganmonks,

Thank you for your feedback and for choosing our hotel. I am pleased you liked the location of our hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
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    11
    3
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Grand Island, Nebraska
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2013 via mobile

Good overall stay. Room was very spacious with kitchenette, main room with pullout couch and bedroom with king bed. Room was clean in good shape. Only complaint is that it is not smoke free as of yet. According to sign it would soon be 100% smoke free. Our room did not have any odor but the hallway on the third floor definitely smelled of smoke. This was the best place we could find in the West Village area for around $100. Will stay here again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Little Rock, Arkansas, Usa
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 3, 2013

Room was very clean, employees were professional and friendly. But the air conditioning unit is horrible. I got up at least 6 times during the night trying to regulate the unit. It was either too cool or too hot. Horrible night of non-sleep.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites at Village West, responded to this review, September 20, 2013
Dear robertfranks2,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you appreciate the room cleanliness and the service you received We apologize for the inconvenience you had with the air conditioner. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. Despite your disappointment we do hope you will stay with us again when you can be assured of our very best attention.

Thank you again for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 3, 2013

Staff is very friendly and rooms are very clean. Location to entertainment and food excellent. Being able to cook in your room is a real money saver as well. Highly recommend to anyone! Legends across the street, Hollywood casino close by.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 30, 2013

We stayed here just one night, for a concert at nearby Sandstone Amphitheater, or as they call it now, Cricket Wireless Amphitheater. The hotel itself is clean, and the staff are very friendly. They have a large gym area, and a pantry for snacks and drinks. The rooms have a full kitchen, except an oven. If you are a priority club member (All you need to do is sign up), you can earn points when you stay at any of the chains hotels, so we stayed here for free!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 24, 2013

My stay at Candlewood Suite was wonderful!!!! The room was very well equipped and it offered everything that we normally would need if we would stay in a hotel for a longer period of time. I wish I wish we could have taken the room on the road with us. I have stayed at numerous hotel all over the state of Kansas and other states. I'm a person who loves to converse with people and staff. The staff was very helpful, most importantly kind and friendly. I even had the pleasure of speaking with the new general Manager. She was very knowledgeable of the area. Me and my family was there to shop and she gave us some great ideas and places to go. If ever in town again, I will surely make my reservation at the Candlewood Suite.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
1 review
2 of 5 stars Reviewed June 16, 2013

Our stay here was a big headache! The room was nice and everything was clean but the customer service was beyond poor! I will never stay at this hotel again! When we reserved over the phone everything was fine. I gave my card number to hold the room. When we checked in the front desk clerk swiped my card. We stayed two nights in a queen suite with a pull-out sofa for our family of 4. The room was spacious and clean, but the beds squeaked and there wasn't enough towels. We had to exchange our dirty ones for another clean set. There also wasn't a blanket or pillows for the pull-out sofa. So, we used our own pillows and blankets we brought with us. I shouldn't have to do that but it was less of a headache than trying to get ones from the front. The morning we were supposed to check-out we checked our bank account online and two transactions were pending from the hotel. One was for $10 and the other was the room charge but was for too much! When we called the front desk to ask the lady was rude and unhelpful. My husband went to the desk to talk to her. She explained the $10 charge was for incidentals and to hold the room. She blamed it on another employee and said it was for pre-authorization on the card. He came back to the room and we packed up and then went to check-out. He went back to the desk to check-out and she told him that our card was declined. He explained that the money was already out of our account. We had just checked it online and the so called "pre-authorization" was actually a charge for that amount. So she was trying to charge our card twice and that it why is it was declining the charge. After trying to explain this to her multiple times she still didn't understand and said she couldn't check us out until our account showed paid. She said she would have to call someone to help her or wait until the next person came in to work to fix it. We hung around Kansas for 4 HOURS waiting on someone to call us and let us know it was worked out before we headed home. Of course, no one called so we had to call them and nothing had been done! We called corporate office customer service and got directed to Guest Relations. From there we explained and they called the hotel to find out what was going on. We then were told the hotel would have to contact visa to cancel the preauthorization holds and then charge us the correct amount for the room. So, after 4 phone calls later and a very pissed off dad we decided to drive on home and figure it out over the phone. We were told we would receive a phone call from the general manager, Mary Beth Smith, within the hour and did not hear anything! So, we called the hotel again and the same employee told us she wasn't in that day and was going to come in on Sunday to figure it out and call us back. It is now late Sunday afternoon and we have yet to hear anything from the general manager or the hotel. We are not happy with this service and we are regular Candlewood guests. I can honestly say I have never had this type of experience and hope it doesn't happen to anyone else. I wouldn't be so upset if the situation could have been handled in a timely manner. The front desk employee acted rude and even argued with us that we still owed the charges when we clearly showed her the funds were pending in our account to come out. This was an issue on their end that could have been resolved easily. We have both worked in banking and customer service and would have never treated a guest this way. In the end corporate wasn't a help either and told us "let the hotel management do it's job" give them 24-48 hours to resolve the issue. What???!!! Why would it take that long to give us a credit of $30 and make sure our charge was correct? Never again! BEWARE if you stay here and do not use your regular checking account to hold the room! I would advise a visa gift card! If we would have used our regular checking account we would have been charged double for our stay!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Beth S, General Manager at Candlewood Suites at Village West, responded to this review, June 21, 2013
Yes, we did have some technical and communication issues that unfortunately happened to you and I can only apologize. We have a great, hospitality trained staff but because many of us are just new to this hotel and the procedures we made some errors.

We did resolve the credit card issues and also did not charge you for the stay. I know it was never your intention to get a complimentary stay but this was our way of saying sorry.

Candlewood Suites is a fantastic product and I do hope you give us and the Brand another try the next time you travel.

Regards,

Mary Beth Smith-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites at Village West

Address: 10920 Parallel Parkway, Kansas City, KS 66109
Phone Number:
Location: United States > Kansas > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #8 of 19 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites at Village West 2*
Number of rooms: 98
Official Description (provided by the hotel):
Extended Stay Hotel in Kansas City, Kansas, Welcomes You The Candlewood Suites in Kansas City is built specifically for extended stay travelers and will make you feel at home during your stay in Kansas City. Our hotel's convenient location makes it perfect for business or leisure travelers. Leisure travelers enjoy our hotel's Kansas City location, as we are less than one mile from the Kansas City International Speedway and just across the street from the Legends Shopping Center. Nearby, you will find the Nebraska Furniture Mart, Cabela's, and the Verizon Wireless Amphitheater. Downtown Kansas City and a variety of museums and attractions are just a short drive away. Our hotel is also ideal for those in Kansas City for business. Providence Medical Center, Heart of America Surgery Center, Fort Leavenworth Army base and the University of Kansas are all nearby, and a variety of other businesses are just a short drive away. Each of our suites features an executive work desk and free high-speed Internet access, so you can stay connected during your time on the road. Those looking for comfortable extended stay lodging in Kansas City will feel right at home. With amenities including the Candlewood Cupboard, which offers food and sundry items for purchase, a 24-hour fitness center, free laundry facilities and a free lending library, we are the perfect place to stay during your visit to Kansas City. Check our great Kansas City hotel deals today. ... more   less 
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Also Known As:
Candlewood Suites Kansas City Speedway Hotel Kansas City
Candlewood Kansas City
Kansas City Candlewood Suites

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