Stayed one night. Walked into the building and was overtaken by a foul musty smell. Opened the door of our room and was instantly taken back by the same smell only worse. Figured it was due to being unoccupied so decided to turn on the air and see what that did. Only made it worse...the carpet was damp to the touch as well as the bedding. After making staff aware of the issue...they sent in the maintenence man who placed fabric sheets inside the air unit. He was also tending to the occupants next door to us for the same problem. Although staff was very nice..and offered a small discount for our troubles..I still do not believe this is not an ongoing issue and feel it was unfair to offer that occupancy knowing the issues in that building. Fix it permanently ...not temporarily to take advantage of people. Never again.
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- Also Known As:
- Best Western Kansas City Hotel Kansas City
- Kansas City Best Western