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“Good travel respite, but not a great room.” 4 of 5 stars
Review of Great Wolf Lodge

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Great Wolf Lodge
3.0 of 5 Resort   |   10401 Cabela Drive, Kansas City, KS 66111   |  
Hotel amenities
Ranked #10 of 19 Hotels in Kansas City
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
“Good travel respite, but not a great room.”
4 of 5 stars Reviewed July 15, 2013

We enjoyed the water park which wasn't too crowded, and the room was clean, but the air conditioner made so much noise we thought it was going to blow up! NIce amenities though, and a good visit overall.

Room Tip: First floor rooms are a bit louder. Food is very expensive, so bring some snacks!
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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656 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • Any
English first
1 review
2 of 5 stars Reviewed July 15, 2013

This was our first experience staying at the Great Wolf Lodge and I was expecting way more for the price we paid. We found blood on our blankets and the wallpaper was peeling off the walls in the kids cabin. We felt like we were being nickeled and dimed for everything. For the price to stay there at least miniature golf and magic quest should have been included. We did love the pool and were grateful that the water was warm.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 9, 2013

From several of the reviews we had read we had our concerns about this property being below average and severely overpriced. But all of our concerns were put to rest when we checked in.

The hotel is very nicely designed inside, but the lobby is on the small side. Love the availability of the luggage carts. Made it so easy to get everything in one trip. We had a family suite on the 4th floor. It was very quiet! Request the top floor if it is available. From what I was told by other guests on lower floors, they did not experience the same quiet we had.

The room was clean and very large. It felt like our room had been recently remodeled. The beds were very comfortable and although a small TV, it was at least a modern TV! Plenty of room counter space and lighting. The balcony is a nice added bonus.

MagiQuest is awesome for kids 6 and old. My son loved it! We loved working with him to complete the quests.

Overall the hotel is very clean from carpets, pool, lounge area, parking, etc.

The Game Room - We had great experiences with a couple of the staff in this area. They were so helpful and nice towards my son. He had his eye on a certain prize and the staff worked with him to help him get this prize.

The pool is great. I really liked knowing that my son was having a great time and everything was within his ability. Wish they had more lounge chairs outside.

The negatives:

Noise levels on the lower floors

I don't think they are justified charging the rates they charge and adding on a $12.99/night property fee. No one could tell us what that property fee paid for.

The staff's customer service across all the departments we encountered (pool, dining, bakery, front desk, housekeeping, MagiQuest, game room, and retail store) was hit or miss. I would say that it was more of a miss.

Specifics:
Housekeeping was inconsistent with making ALL three beds, changing towels (they actually folded up a dirty towel from the floor and put it back on the shelf), and changing dirty sheets. But they did not mind taking the tips we left from them each day. On the good side, housekeeping was always done quickly in the morning, maybe too quickly.

Bakery - The person working behind the counter just did not want to be helpful. She would not answer questions with words, just shrugged with her shoulders to point out the selection of this or that.

Restaurant - First, it took asking the omelet station if there was a host/hostess to seat us after waiting for 5+ minutes. Secondly, the server we had was just rude and cranky. In her defense it was towards the end of the breakfast service, but every request from napkins to water to silverware seemed to be such a hardship for her. She also screamed across the room to another service that his people needed their check.

MagiQuest - The person that we signed up with seemed to want our sympathy that he had to do that job. It was more of a chore for him and he obviously did not enjoy what he was doing.

Overall, we will will definitely visit again even knowing that the staff will be hit or miss. Wish they would open more in the western United States.

Room Tip: Ask for the 4th floor!
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 9, 2013

My family had a great time at the Great Wolf Lodge. We really enjoyed playing at the water park and there was plenty to do there for all ages. My kids are 6 and 3. The staff was friendly and helpful. At a lot of water parks, I feel like there are really too many rules and there is always somebody shouting at you not to swim here or stand there or touch that, but I didn't feel like that was the case at the Great Wolf Lodge. My one complaint is that they charge extra for just about everything but the water park. Mini golf, arcade, food, and some other kids activities. And the prices are somewhat high. For the amount you pay to stay there, it seems they should include some of those things or at least cut the price down a bit. After seeing the prices for food there, we decided to have all our meals elsewhere, but fortunately there were several very good restaurants located nearby. Overall, my family had a great experience and a very good time.

Room Tip: My kids ages 6 and 3 loved the Wolf's Den room.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlotte, nc
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 8, 2013

This Great Wolf Lodge is right near Legends outlets, The Nebraska Furniture Mart and the speedway. There are plenty of places to eat in the area so you don't feel like you're stuck eating at GWL. We checked in around 1pm. The check in process was slow and they only had 2 people working with a line full of people. Luckily our room was ready at check in. We stayed on the 4th floor and the room was clean and spacious.

The water park is great and kept our son entertained for hours. We only stayed one night and in the future I would definitely stay 2 nights. While they let you use the water park the entire day of your check out, it's nice to have a hotel room to go back to for naps for the kids.

Yes, GWL is pricey but if you like water parks and if you do the family/kids activities, it's definitely worth it.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 5, 2013

Water park is only plus. Grossly overpriced-could hear every creaky footstep in the floor above. Did not even make up room the first night despite being out of room all day, and when room was made up no new towels , shampoo, coffee or anything else. Neighbors had security banging on their glass door with flashlights shining in the room at 11:30 because the flimsy metal rod supposedly preventing entry for the sliding glass doors was ajar, frightening them out of their wits. Milk in the donut shop was rancid, although well before the expiration date. Almost everything routinely provided at other hotels had to be repeatedly asked for, and that at over $300 per night!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, KY
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 5, 2013

Room (1 star) - Upon check-in, we received our KidKamp Suite which had not been cleaned. We were given another room, and discovered a used cup in the bunk beds (not confident the bedding was changed in between guests). Next day, housekeeping made the master bed and removed the trash, but we discovered used towels had not been replaced and the kids bunk beds had not been made. I called guest services who did not seem overly concerned about the poor performance of housekeeping. Quality of room is very average.

Another point about the KidsKamp suite. Despite the website which indicates you will receive a room with either balcony or patio, all KidsKamp suites are on ground floor, meaning only a patio. My preference is for rooms not on ground floor and would not have booked the room had I known that. Website should be updated for accuracy.

Water Park (4 stars for young kids and 2 stars for older kids) - the water park is great for younger kids, however, for older kids (10 and over) they will quickly be bored with the slim water slide options.

Staff (3-1/2 stars) - staff at the water park were great and very friendly. Housekeeping and guest services were poor.

Arcade - my kids enjoyed it. It is mostly ticket games, which is fine, however, the prizes are very expensive. I spent $80 (very quickly) for about $5-$10 in prizes.

Food - we had the buffet breakfast, which was fine. Service was good, however, the table we sat at had syrup on it from the previous guests.

Summary - Probably would not stay here again because of the poor housekeeping and poor response from guest relations to the problem.

Room Tip: Call customer service and understand where the rooms are located before booking -- I was not aware t...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Wolf Lodge

Address: 10401 Cabela Drive, Kansas City, KS 66111
Location: United States > Kansas > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 19 Hotels in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Great Wolf Lodge 3*
Number of rooms: 281
Reservation Options:
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Also Known As:
Great Wolf Hotel Kansas City
Great Wolf Lodge Kansas City
Great Wolf Kansas City

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