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“Service was lacking!” 3 of 5 stars
Review of BEST WESTERN PREMIER KC Speedway Inn & Suites

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BEST WESTERN PREMIER KC Speedway Inn & Suites
2.5 of 5 Hotel   |   10401 France Family Drive, Kansas City, KS 66111-1905   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #1 of 19 Hotels in Kansas City
Certificate of Excellence 2014
Smith Cen
1 review
1 helpful vote 1 helpful vote
“Service was lacking!”
3 of 5 stars Reviewed March 21, 2013

It was a busy weekend for the hotel and Saturday morning the maintence decided to close the pool was closed! The front desk was rude about it too. We had selected this hotel for the pool and hot tub, but was not able to use it because it closed early and wasn't open the next morning. Very stupid idea to close it on a sold out weekend. Saw a lot of disappointed kids that morning. Front desk was uncaring and got no compensation for our disappointment! Would have been an awesome stay if we could have used the pool!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
    265
    78
    22
    14
    8
See reviews for
152
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed March 2, 2013

My husband and I frequently stay at a hotel near Legends shopping center for a mini vacation and this was the first we'd stayed at the new Best Western. I have to admit I was apprehensive at first when he told me he had booked it- I have had less than stellar experiences at BW hotels in the past- but we were blown away with the hotel from the moment we walked in! The decor is beautiful- modern and comfortable- and the staff was friendly and accommodating. The room was beautiful with a big, comfy king bed and the wall-mounted tv made relaxing in bed ideal. We had a big walk-in shower and loved the separate fresh water faucet for our drinking water. The location is perfect and the hotel offers a shuttle. Unfortunately we stayed out late so we missed the breakfast but will make sure to try it next time! Christina was extremely accommodating and let us check out later than normal. We loved our time here and won't stay anywhere else when we visit again!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BWGMKansasCity_KS, General Manager at BEST WESTERN PREMIER KC Speedway Inn & Suites, responded to this review, March 4, 2013
Thank you for taking the time to give us feedback regarding your recent stay with us. We take pride in the service that we offer our guests and strive to exceed their expectations. We look forward to seeing you again.

Annie McGinnis
Best Western Premier KC Speedway Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka Ks
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2013

Had a great stay.The room was very clean. The staff were very niceand helpful . No shortage of food on the breakfast buffet. Overall a pretty darn good value.

An interseting thing whe we got to our room was there were no bath towels. Called the desk and the staff were at our door within 2 minutes. I know as I timed it. I've stayed at many more expensive hotels with much less service.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2013

Great service,Friendly staff. Nice clean room.Heated pool and hot tub was very relaxing even loved the slide .Love that the Hollywood Casino sent a shuttle.Very close to shopping and any dining that you may want.




  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ames
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 23, 2013

We were excited to stay in a Premier hotel, as we stay in Best Westerns frequently. This one had some great qualities and seemed new and clean. We were impressed by all the details of the room. The surround sound speakers that were by the bed were nice, but did not allow you to watch tv from the chair and hear very well. We also tried to hook up our ipad to their system because of all the ports and it would never recognize it. The TV menus were very difficult to navigate and nearly all the channels were not offered in HD. I expected more ease of use and better quality for the level of detail that was put into the system in the first place.

The best was great! very comfortable! The bathroom looked very nice but was a bit dark. Hard to see when putting on makeup, the makeup mirror was nice though but not lit. The shower curtain was very thin and let water through. The towels were not plush as I would have expected from a premier.

The pool was very pretty. The hot tub was great! They have a 2 story slide that I enjoyed going down. However, my boyfriend tried to go down and had a lot of trouble getting stuck. Then when he tried to pull himself down a bit to get unstuck he cut is hand on the sides. So beware and use with caution. Seems odd there is no lifeguard when there is a slide. Not a normal hotel pool attraction. We did not use the fitness center but it looked better than most hotels. Lots of machines and all looked to have TV's on them too.

The lobby was fresh and modern. They had spa water available 24 hrs. a day. Would be a great place for a girls weekend to go to Nebraska Furniture Mart too! Maybe I am just excited because they don't have that where I live.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 18, 2013

This Best Western Premier was a great location. It would of gotten a higher review if the check-in process went more smoothly. Located in the "Legends Outlet" area - shopping, food, and things to do - all available in the area. We stayed in the Deluxe room - very spacious. It was a cousin getaway - the rooms were clean - with fridge and microwave as well as toiletries. The lobby was welcoming.

We arrived at the check-in time - and our room was not ready - the staff seemed overwhelmed and unsure about how to check-in people at the desk. It felt frantic. The Staff did indicate that it was sold out of rooms for the weekend - however - being at this specific location - the staff should be well staffed and versed in accommodating high traffic of travelers.

The staff even though overwhelmed were very pleasant, helpful, and provided great assistance. We asked for additional towels and they gave us more than plenty. The rooms were clean and the pool had a slide and hot tub. It is a family friendly establishment.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER KC Speedway Inn & Suites

Address: 10401 France Family Drive, Kansas City, KS 66111-1905
Phone Number:
Location: United States > Kansas > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PREMIER KC Speedway Inn & Suites 2.5*
Number of rooms: 82
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