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“Less than expected” 3 of 5 stars
Review of Atrium Hotel and Conference Center

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Atrium Hotel and Conference Center
2.5 of 5 Hotel   |   1400 North Lorraine, Hutchinson, KS 67501 (Formerly Ramada Hutchinson)   |  
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Ranked #6 of 13 Hotels in Hutchinson
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455 reviews from our community

Traveler rating
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    96
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Olathe, Kansas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed February 17, 2013

A conference I recently attended was held at this hotel. Had I known the condition of this hotel, I would have stayed at the Fairlawn just a block away. The lobby area was nice but as soon as I started walking down the corridor, I noticed that the hallway carpeting had numerous stains which should have given me my first clue. The ceilings were stained, the TV remote was missing, the breakfast area is cramped, there were hairs in the tub, the pillows were old and VERY flat (fortunately I brought my own!) and dirt was on the top of the toilet tank. The maintenance person who brought a replacement remote to my room stated that the previous guest would be charged for the missing remote but he didn't understand why as he frequently saw multiple remotes on the maid's carts.

The only accessible outlet is in the bathroom and the other I was able to get to was behind the refrigerator where a power strip was plugged in to the outlet. This one was accessed by leaning over the back of the chair and reaching behind the lamp.

The day after checking in it rained and water was gushing over the awning over the entrance even after the rain stopped.

The up side was that the shower had very good water pressure, the water was VERY hot and the bed was comfortable. The conference rooms were nice and the coffee provided was good.

This was all very surprising as the website states the hotel was remodeled in 2011. Based on my experience, I'm not sure what this "remodel" entailed. With other choices in the area in the same price range, I will not stay at this hotel again.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly D, Front Office Manager at Atrium Hotel and Conference Center, responded to this review, February 25, 2013
Thank you for taking time to provide feedback from your recent stay with us here at the Ramada Conference Center in Hutchinson, KS. As we continue to make improvements in the hotel, we were happy you found the new beds to be comfortable. We also recently installed the new televisions as well. Step by step, we are making improvements. All your areas of concern will be addressed to the department managers and we thank you for sharing your input. We realize that renovations take time and we hope you will give us another chance on your next visit to Hutchinson, KS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DeKalb, Illinois, United States
1 review
5 of 5 stars Reviewed February 5, 2013

At the end portion of 2012, we were in Hutchinson to see a family member in her last hours of life. We had booked via one of those "marketplace" options through my employer. After driving several hours straight, we wanted to check in just a bit early to freshen up, catch maybe an hour nap and then see our family. We were given the run around from the place that held our reservations. Frustrated and getting a bit of food, I spied the Ramada from the window at the local McDonalds. When I called I was greeted by a wonderful lady who was able to get us into a room immediately, give us a better rate and treated us wonderfully. Thank you Ramada for employing such a wonderful person as Beverly Darling, Front Office Manager. I hope that you give the recognition she deserves. Her actions and great care is what has prompted me to pull out my Ramada card to the top slot in my wallet. I encourage all to use this facility if they are visiting in the area.

Room Tip: Rooms have access from the outside. It is nice to be able to park right outside.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly D, Front Office Manager at Atrium Hotel and Conference Center, responded to this review, February 11, 2013
Thank you so much for such kind words! We were happy to accommodate you! It was a pleasure meeting you and some of your family members during your stay! Thank you too, for the little angel you gave to me. She is beautiful and I will treasure her! We hope your next visit here is for a happier occasion and enables you to enjoy all that our hotel and city has to offer. We look forward to seeing you again at the Ramada Conference Center in Hutchinson, KS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atrium Hotel and Conference Center

Address: 1400 North Lorraine, Hutchinson, KS 67501 (Formerly Ramada Hutchinson)
Phone Number:
Location: United States > Kansas > Hutchinson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Hutchinson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Atrium Hotel and Conference Center 2.5*
Number of rooms: 218
Official Description (provided by the hotel):
Stay in comfort and style at our non-smoking Ramada Hutchinson hotel off Highway 61 near area attractions. After enjoying a continental breakfast, use free Wi-Fi Internet access to check the weather. Swim laps in our unheated indoor pool, take the family to our heated indoor kids activity pool, or hop into the hot tub to unwind. We offer meeting space and a 24-hour business center as well as free large-vehicle parking, limited room service and a guest laundry. Each room comes with a microwave and mini-refrigerator so you always have a snack on hand. Handicapped-accessible rooms are available, and kids 17 and under stay free with an adult at our pet-friendly Hutchinson, Kansas, hotel. Book a whirlpool room or suite for added comfort. ... more   less 
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Also Known As:
Ramada Hotel Hutchinson
Grand Prairie Hotel

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