Bed was 54 inches not 60 inches.Wi-Fi wouldn't work, upon telling them of this they said yeah we had a storm Monday and it hasn't worked since, this was Thursday. A/C wouldn't blow, it had a thick,gross build-up of filth over the coils where a filter should have been. When I informed them of this I was handed a rag ad a bottle of spic-n-span, so now I have become housekeeping on my trip. Upon returning from getting the cleaner given to me my wife ad son had returned from the vending machine and both bottles of pop they had bought were out of date. When I told them about this they said they weren't in of the ending machines. Hey guess what, if they are on your property you can make them keep you in current date refreshments. Just one more detail they had paid no attention to and could care less about anything than getting your money. I had recently had a procedure done on my back so I had requested a handicap room to help with getting in and out of the tub. When I went to use the grab bar to get out of the tub it came out of the wall as it was only attached to drywall not anything of support. When I took the barrage of inadequacy to the manager the next morning she starts by telling me no one else has ever complained. Well that to begin with is unbelievable, but as I told her even if they hadn't I a was here with legitimate complaints. Well the grab bar is not for supporting your weight she told me, uhh yeah it kind of is, it sure isn't a pretty decoration. So I saw this was going nowhere so I asked for the regional manager and she told me there wasn't one let's just talk this out, then she goes right back to denying anything I said was a real concern. I told her I didn't have time to waste getting the run around I had an itinerary to keep. I travel and stay at a hotel 10-12 times per year and can say this is exceedingly, by far the filthiest, worst kept, poorly ran hotel i have ever stayed at. I should have know something was a miss when I went to check in and they charged me then (even with a card on file for the reservation) I liken the experience to what i would imagine a motel is like only you walked inside instead of parking outdoors. Avoid this place with great peril.
- Official Description (provided by the hotel):
- All rooms feature 1 King or 2 Queen beds, 37" flatscreen TV, microwave, refrigerator, HSIA. Hot breakfast w/scrambled eggs, sausage, gravy, biscuits, and waffles. Weekday Welcome Reception with HOT Soup/Nacho Bar and Otis Spunkmeyer cookies. Outdoor swimming pool and 24-hour Business Center. ... more less
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- Also Known As:
- Comfort Inn Hutchinson
- Hutchinson Comfort Inn