Disappointed - Review of Comfort Inn, Hutchinson, KS

Also Known As:: Comfort Inn Hutchinson; Hutchinson Comfort Inn

Address: 1621 Super Plaza, Hutchinson, KS 67501

Region: United States > Kansas > Hutchinson

Amenities:

Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #3 of 12 hotels in Hutchinson

Price Range: $

Hotel Class:2 star (2*)

Official Description (provided by the hotel):: All rooms feature 1 King or 2 Queen beds, 37" flatscreen TV, microwave, refrigerator, HSIA. Hot breakfast w/scrambled eggs, sausage, gravy, biscuits, and waffles. Weekday Welcome Reception with HOT Soup/Nacho Bar and Otis Spunkmeyer cookies. Outdoor swimming pool and 24-hour Business Center. ... more less

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7-11 of 31 reviews

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Debbies701

Lawrence, Kansas

Contributor

11 reviews

3 hotel reviews

Reviews in 4 cities

4 helpful votes

“Disappointed”

Reviewed October 1, 2012

I almost always stay at Choice Hotel chains (usually Comfort Inn) and this one was disappointing. We booked in advance a King room and it was so small the bed and chair barely fit in there. And the bathroom was so small you couldn't turn around. I do have to say, though, that the room and bathroom was clean. The breakfast area was also very small and not much room to walk round to get the food. There are no elevators and we were on the second floor and had to walk a distance up a ramp (my husband has had a stroke so stairs are difficult for him). Had we known this, we would not have stayed there. I gave it an "average" rating because the hotel was clean and the staff was nice, but just too inconvenient for us. Won't be staying there again.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

November 8, 2012

Thank you for taking the time to review your recent stay at Comfort Inn, Hutchinson KS. Your thoughts and feedback are very important to our...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

den979

Austin, Texas

Senior Contributor

43 reviews

35 hotel reviews

Reviews in 34 cities

26 helpful votes

“Nice motel - beware of train noise”

Reviewed September 20, 2012

Nice enough place - nice rooms tho a little small. Good breakfast - eggs and sausage. Only problem we had was trains barrelling through the town all night. Ask for a room at the back - a little better for noise issue.

Room Tip: Go to Kansas Cosmosphere

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See 2 more reviews by den979 for Hutchinson

Ask den979 about Comfort Inn

Thank you for taking the time to review your recent stay at Comfort Inn, Hutchinson KS. Your thoughts and feedback are very important to our business,

Our rooms, though somewhat limited in size, make up for it in personality and style. All of our rooms have 1 king or 2 queen beds, 37” flatscreen TV, and the best wi-fi available. We’ve been told that our High-speed internet access is the best in town, and we are proud to provide our guests with outstanding HSIA.

Thank you for your kind compliments of our breakfast options. We serve the largest buffet breakfast in the area, and we’ve recently upgraded AGAIN. We now include a daily menu of scrambled eggs, sausage or bacon, French toast sticks, sausage gravy & biscuits. We recently added a child-friendly menu > a waffle bar with daily flavors such as strawberry, blueberry and cinnamon maple, and topping bar with fruits, nuts and chocolate chips!

While I can’t do anything about the train that circles the town (this is a common complaint in the area), I do hope you will return to stay with us again. It was certainly our pleasure to accommodate you.

Ms. Rayne Templeton
General Manager
Comfort Inn
1621 Super Plaza
Hutchinson KS 67501
620-663-7822 (office)
gm.ks015@choicehotels.com

hardcore1

Fort Walton Beach, Florida

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 7 cities

1 helpful vote

“Bad Experience”

Reviewed September 4, 2012

Arrived on 01 Sep 2012. We had asked for a room on the first floor near the pool which they gave us. Not realizing we had to go down to the first floor I asked for another room, as we had a lot of luggage to tote downstairs. We were given a room on second floor, but when we went to that room we would it had not been cleaned so we went to another room which was clean. The main reason we took the second floor was that I had a ramp leading up to it and made easy to take luggage up to the room. When we tried to open the outside door with our key card it would not work. The desk clerk came and tried to open it but couldnot. She had to use a key to open it. When the desk clerk called the manager she was told it would be fixed. It was fixed with a piece of tape. Which ment that the door was unsecure. This made me feel like I should have brought my own security. On 2 Sep we went out at about 1:00 PM and returned at 6:00 PM to find our room had not been cleaned. So we had to wait for them to get the maid back in to clean the room House keeping staff came back at 6:45 PM, We were told that they thought we were checking out. Even if we were leaving it shoud have been cleaned. This hotel has three floors and only one ice machine. The breakfact was good. Stacey tried did her best to fix all problems.

Room Tip: Check room out before moving all your luggage.

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Ask hardcore1 about Comfort Inn

Thank you for taking the time to review your recent stay at Comfort Inn, Hutchinson KS.

Please accept my apologies that your stay with us was less than satisfactory. I deeply regret that you experienced problems with your room location and key cards. We are a bi-level property, and access to our first floor rooms via the stairwell is just a few steps down. Our 2nd floor is accessible by stairs or ramp for handicap accessibility. Our handicap accessible rooms are located on the 2nd level near the ramp for easy access. We acknowledge that this is sometimes problematic for our guests, and we are always happy to assist with carrying luggage and remaining on call to handle special requests.

I apologize that that the locking mechanism failed during your stay. It is a top priority to stay on top of maintenance issues at our Comfort Inn, especially security issues that may arise. When an exterior lock fails, we are unable to repair it through our Maintenance Team. For security purposes, the only person(s) allowed permission to service the exterior locks is the company that installed them. This keeps outside persons from having knowledge of their functionality and how to manipulate them. Very few persons are allowed access to the locking system for this reason. I apologize that we were unable to take care of this matter prior to your departure, and assure you that we repaired the lock as quickly as possible.

In addition, all access doors are closely monitored for safety 24 hours a day. We have a surveillance system in place to monitor all public areas of the hotel, including entry doors.

Again, please accept my sincerest apologies on behalf of Comfort Inn that were unable to better accommodate you during your stay. We hope to better serve you in the future.

Sincerely,

Ms. Rayne Templeton
General Manager
Comfort Inn
1621 Super Plaza
Hutchinson KS 67501
620-663-7822 (office)
rayne.templeton@hilton.com

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Jennazel

4 hotel reviews

Reviews in 8 cities

2 helpful votes

“Ok for one night”

Reviewed August 14, 2012 via mobile

We weren't very impressed with this hotel. The beds were hard and we were still tired in the morning. The bathroom wasn't cleaned very good, there were hairs here and there that were NOT ours. They do have a good breakfast. The staff is nice and happy to help.

Ask Jennazel about Comfort Inn

Thank you for taking the time to share your recent experience at Comfort Inn, Hutchinson KS. We appreciate your candid thoughts and valuable input regarding your stay with us.

Please accept my sincerest apologies on behalf of Comfort Inn that you were not pleased with the bedding package. All of our rooms feature top-of-the-line Serta Suite Dreams bedding. These mattresses were designed specifically with the hospitality industry in mind, and offer first-rate quality bedding for a great night’s sleep.

I apologize that the room was not up to standard in the housekeeping department. It isn’t often that we receive such a complaint, and I apologize for any item that may have been overlooked. I will speak with the housekeeping supervisor immediately to identify the cause of this issue; and resolve it. Please accept my apologies on behalf of Comfort Inn, and rest assured that I will remedy this issue immediately.

Thank you for your kind compliments of our breakfast options. We serve the largest buffet breakfast in the area, and we’ve recently upgraded. We now include a daily menu of scrambled eggs, sausage or bacon, French toast sticks, sausage gravy & biscuits. We recently added a child-friendly menu > a waffle bar with daily flavors such as strawberry, blueberry and cinnamon maple, and topping bar with fruits, nuts and chocolate chips!

Thank you again for taking the time to review our services. Our success is measured by how our guests evaluate our services and facilities. If I can be of service for any reason in the future, please do not hesitate to give us a call.

Ms. Rayne Templeton
General Manager

Ray S

Tipton, Missouri

Top Contributor

85 reviews

17 hotel reviews

Reviews in 33 cities

18 helpful votes

“Clean, friendly and convenient.”

Reviewed August 3, 2012 via mobile

Great staff, convenient location and well-maintained rooms. The staff accommodated our wish of room type with professionalism and courtesy. We had called earlier in day while traveling east from Colorado. Their Internet/computers were down but yet on arrival everything was AOK. Wi-fi was up, running and strong

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Disappointed - Comfort Inn

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