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“Excellent staff, clean room, a bit noisy” 3 of 5 stars
Review of Fairfield Inn Hays

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Fairfield Inn Hays
2.5 of 5 Hotel   |   377 Mopar Drive, Hays, KS 67601   |  
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Ranked #8 of 15 Hotels in Hays
ASSARIA
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Excellent staff, clean room, a bit noisy”
3 of 5 stars Reviewed November 4, 2013

We were in Hays for a wedding and spent two nights. Nick is an excellent desk clerk. We asked to pay for other guests' rooms and he handled the transactions quickly. We had trouble reading our statement and he very patiently explained the transactions.

Our room was 111. It was clean and comfortable. We did have noise overhead when a team of volleyball players arrived but that calmed quickly. The toilet handle stuck - the stool would continue to run - until we figured out to lift the handle. Our daughter had room 103. The air/heater unit was loud when it started and seemed to start and stop often; their second night they simple left it turned off. Room 211 however was not comfortable for another of our group. The drains ran from the 3rd floor down the wall right at their heads. Any time water ran, it sounded like a rain storm in their room. I would avoid that room.

Breakfast was good, the room was brightly lit and comfortable. We did not use the pool.

Room Tip: 3rd floor for quiet - 1st floor for easy access to everything.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
edmond, oklahoma
Top Contributor
143 reviews 143 reviews
21 hotel reviews
Reviews in 60 cities Reviews in 60 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed September 22, 2013

We spent one night here and when entering our room and it smelled of cigarette smoke, they promptly gave us another one down the hall. The breakfast was good with plenty of choices and there is a Walmart close by, within walking distance for those things you have forgotten to pack!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordan C, Guest Relations Manager at Fairfield Inn Hays, responded to this review, September 23, 2013
We are so glad to here you enjoyed your stay with us in Hays, KS and thank you for your response! We appreciate any feedback we receive from our guests and take all comments to heart, they are what help us improve. We are a non-smoking property and currently investigating the smoke smell issue. Thank you for your cooperation with us. We hope to see you again next time you come through Hays and wish you safe travels in your upcoming trips.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 22, 2013

My Wife and I (seniors) checked into the fairfield inn in Hays Kansas along highway 70 on Friday night after a long day on the road. We had tried two other hotels in the area and found them booked full. The only thing that was the least bit professional about this hotel was the employees. These employees were students from the local college and they did their jobs very well and professionally. The room we were assigned smelled of smoke even though it was a non-smoking room. The sheets did not feel or look as though they had been washed. The curtains hung at angles and smelled musty. Just as we went to bet someone upstairs ran water and it was "very" loud in the wall beside our bed. The refridgerator icemaker was running water and I had to get out of bed and unplug it to stop the noise. The next morning we found a breakfast that we found it wiser to pass on. The coffee wasn't bad and again the day, desk people were the only thing giving this hotel any class at all. I do not recommend this fairfield inn for any travelers.

Room Tip: Plan your trip to not stop here.
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Travelers are raving about these Hays hotels

Hoover, Alabama
Top Contributor
77 reviews 77 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 15, 2013

We were tired travelers and we almost always choose a Marriott property because we can trust their reputation, this one was no exception. Good bed, good breakfast, pleasant staff, and even kittens to greet us. I did worry about the kittens that had been abandoned, but was told they were been looked after. We got a great recommendation for dinner and walked to the restaurant. Someone mentioned the towels, I agree it is time for new ones, but not a big deal. They offered gym and pool, but we didn't use them.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 29, 2013

I am on the road 3 weeks out of the month so having a comfortable, clean, quiet room is a must. Fairfield Inn in Hays did not fail to deliver on these aspects. Looking forward to the new beds they will be installing soon as well as the automatic front door.

The staff is friendly and helpful on local places to eat and things to do in Hays. Looking forward to my return stays over the next few months.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 10, 2013 via mobile

Front desk acts like I'm keeping them from something as I ask about places to eat. Really abrupt and he goes back to the Internet. Phone doesn't work, iron spits rust and Internet is horrible. I call down, surprise. They'll fix it tomorrow. Ill be gone tomorrow. Think it'll be fixed?

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tulsa,ok
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 8, 2013

We had booked a room at this place, well in advance for our trip ,since this was like the mid point to our journey to Colorado.We reached there at around 10 at night and were given a king bed room inspite of us reserving a 2 double bed. I travelled with my husband and our 9 year old, so two double beds would be Ideal. We asked them to change our room and they refused citing that all the rooms were booked. Although I couldn't believe what they said we were tired and didn't want to argue.
We were given a room in the first floor .And it was a room for people with Disabilities. As soon as i entered the room I noticed a moist/mildew smell. It was so bad i started sneezing as soon as we entered the room.The AC was not turned on and when we tried to turn it on it wouldnt start . We called the front desk and the guy came in, carelessly removed the ac cover and tried Different things in there. Apparently he had no clue what he was doing. then he paged another guy and both of them came in and tried various other things.They couldn't turn it on and left the room to get some help. My husband reduced the temperature and it then started . It had stopped again a bunch of times and we had to call them again. Their advice was to crank it up every 5 minutes gradually or the AC will freeze and stop working. I was really angry at this point and had asked them if something else was available and once again we were refused another room.We couldn't go anywhere else since we had already paid for the room .
in addition to the temperature issue, the AC sounded like a Freight train whenever it would start. On top of this the Road noise was also pretty bad inside the room. So between the Road noise and the AC i got little to no sleep.
The bedrooms were another story.They were rust marks all over the shower and the towels looked old and were a diminished white almost looked yellowish.
All in all we wanted to get some rest in between our long trip and we would have been better of driving another 5 hours straight instead of staying here. Will never ever stay back here at any cost.I would rather sleep in my car on the side of the highway because thats exactly how it felt.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Hays

Address: 377 Mopar Drive, Hays, KS 67601
Phone Number:
Location: United States > Kansas > Hays
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Hays
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Hays 2.5*
Reservation Options:
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Also Known As:
Fairfield Inn Hays Hotel Hays
Fairfield Hays
Hays Fairfield Inn

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