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“The desk staff is so rude! Upkeep and Internet are bad.” 2 of 5 stars
Review of Fairfield Inn Hays

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Fairfield Inn Hays
2.5 of 5 Hotel   |   377 Mopar Drive, Hays, KS 67601   |  
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Ranked #6 of 15 Hotels in Hays
Kansas City, Missouri
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“The desk staff is so rude! Upkeep and Internet are bad.”
2 of 5 stars Reviewed July 10, 2013 via mobile

Front desk acts like I'm keeping them from something as I ask about places to eat. Really abrupt and he goes back to the Internet. Phone doesn't work, iron spits rust and Internet is horrible. I call down, surprise. They'll fix it tomorrow. Ill be gone tomorrow. Think it'll be fixed?

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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106 reviews from our community

Traveler rating
    29
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    26
    14
    10
See reviews for
35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
tulsa,ok
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 8, 2013

We had booked a room at this place, well in advance for our trip ,since this was like the mid point to our journey to Colorado.We reached there at around 10 at night and were given a king bed room inspite of us reserving a 2 double bed. I travelled with my husband and our 9 year old, so two double beds would be Ideal. We asked them to change our room and they refused citing that all the rooms were booked. Although I couldn't believe what they said we were tired and didn't want to argue.
We were given a room in the first floor .And it was a room for people with Disabilities. As soon as i entered the room I noticed a moist/mildew smell. It was so bad i started sneezing as soon as we entered the room.The AC was not turned on and when we tried to turn it on it wouldnt start . We called the front desk and the guy came in, carelessly removed the ac cover and tried Different things in there. Apparently he had no clue what he was doing. then he paged another guy and both of them came in and tried various other things.They couldn't turn it on and left the room to get some help. My husband reduced the temperature and it then started . It had stopped again a bunch of times and we had to call them again. Their advice was to crank it up every 5 minutes gradually or the AC will freeze and stop working. I was really angry at this point and had asked them if something else was available and once again we were refused another room.We couldn't go anywhere else since we had already paid for the room .
in addition to the temperature issue, the AC sounded like a Freight train whenever it would start. On top of this the Road noise was also pretty bad inside the room. So between the Road noise and the AC i got little to no sleep.
The bedrooms were another story.They were rust marks all over the shower and the towels looked old and were a diminished white almost looked yellowish.
All in all we wanted to get some rest in between our long trip and we would have been better of driving another 5 hours straight instead of staying here. Will never ever stay back here at any cost.I would rather sleep in my car on the side of the highway because thats exactly how it felt.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Hays hotels

Springfield, Missouri
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 5, 2013

We had a free one-night stay here through a rewards program. No major problems but a few observations. There was a slight but persistent mildew smell every time we entered our room. The towels were VERY thin and limp. The next morning (Sat.), we picked a peak time to go down for the free breakfast: no seating, most hot selections wiped out, and one young attendant struggling to keep things going. The hotel space for breakfast is one the smallest I've ever seen and the scene was a little chaotic. Things got better after 30 minutes or so, and the food was pretty decent. Try to go early or late for breakfast, esp. on a weekend. Not a terrible stay, but I might pick a different place next time in Hays.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Virginia
Top Contributor
91 reviews 91 reviews
77 hotel reviews
Reviews in 69 cities Reviews in 69 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 21, 2013

I chose Fairfield because I wanted a guaranteed non-smoking room and Marriott properties are good for that. The room was clean, fresh, and comfortable. Internet worked great. Breakfast was very good. But the parking lot light shined into Room 309. Even the darkening curtains could not contain the light. I want a dark room to sleep and this wasn't dark. Very disappointing. Maybe I should have told someone but I'm not normally a complainer. Except here, apparently.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, CO
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 21, 2013

This hotel would've gotten another star except the rooms are looking a little tired. The location, parking, etc are all very good. The front desk staff is very friendly and helpful with restaurant suggestions. This is a great hotel for a stopover.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oklahoma
Top Contributor
74 reviews 74 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 30, 2013

I needed a place for one night on a quick trip from Denver to OKC. The staff was friendly, the room was clean and I had no problems. I needed an early start so I hit the breakfast early and was very pleased with the quality and variety.
An added note, Due to a recent injury I have not been able to sleep in a bed. However, I was able to relax in the bed here. I can't quite figure out why but it worked.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
243 reviews 243 reviews
94 hotel reviews
Reviews in 108 cities Reviews in 108 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 25, 2013 via mobile

Great place to stop on the way through Kansas! Rooms were very comfortable. Convenient to the highway. We slept through the breakfast as we got there really late. Free Internet worked well. We will definitely stay here again.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Hays

Address: 377 Mopar Drive, Hays, KS 67601
Location: United States > Kansas > Hays
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Hays
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Hays 2.5*
Number of rooms: 62
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Also Known As:
Fairfield Inn Hays Hotel Hays
Fairfield Hays
Hays Fairfield Inn

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