Can I do negative 1? So my wife and my daughter broke down 70 miles from hays and had to stay. Marriott seemed to be the most expensive but Marriott is a decent name and we wanted a good experience. After all we had spend 3 hours on the side of the freeway in 28 degree weather. We were towed to Marriott. I Checked in and the tow truck dropped off my pickup. Also the hotel told us they would give us a late checkout. Should have stayed in a motel 6 or something. There was this yappy dog that barked all night which kept my infant daughter and wife up. When I called to complain, Andrew told me, "well I could move you to the other end of the hotel" (keep in mind my truck will not move so I will have to pack everything) but then he said, "there's probably going to be a dog barking over there too." The motel had a no dog policy. That is why we stayed there!! Why don't they enforce it? The water in the shower kept getting really hot and then really cold for the first half other shower. For the second half the shower was just cold.
There were kids running around screaming at 5:30 am and woke up my wife and Jocelyn.
The next morning when my wife called down to ask when Breakfast ended she said the guy was super short and sounded annoyed.
Then we put our daughter down for a nap and at 12:15, KNOCK KNOCK maid service shows up and asks are you staying? Woke up Jocelyn! So I called down to front desk (this time upset) Andrew got short with me and I ended up hanging up on him. What a joke!!!!!!!!
For almost twice the cost of other hotels I would think I could leave without being pissed. Now I am in the room waiting to check out and mad enough to have wrote this review on my iPhone.
... Continuation So later I went outside to put some stuff in my pickup and when I tried to come back my key wasn't working. Apparently Andrew forgot to program my key to compensate for my late checkout. So I was stuck outside on the opposite side of the building and had to go around to the front to have it reprogrammed.
After all this I went down to talk to Andrew and his entire attitude was like "its not my fault!" When I asked him about the hot water he said well that's just the way it is when multiple people shower at the same time. When I brought up the dogs he said, "We are pet friendly" (Even though right in the rooms it says "NO PETS ALLOWED" When I asked him about the maid knocking on the door he said, "I entered it into the computer, so there's nothing I can do about that" When I asked about the disruptive guest he said, "That is out of my control." When I asked about the Key he said, "That isn't that big of a deal, I can just re program it"
NOT ONCE IN THE ENTIRE EXCHANGE DID THIS YOUNG MAN EVER APOLOGIZE OR OFFER TO DO ANYTHING TO COMPENSATE ME.
Do yourself a favor!! Sleep in your car. Your life will be better lol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.