We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ramada Hays Convention Center Hotel: Traveler Reviews

3.0 of 5
3603 Vine Street, Hays, KS 67601
Hotel website
Hotel deals
Hotel amenities
Special Offer
Stay 3, Save 20%
Ramada Hays Convention Center Hotel
Ranked #14 of 15 hotels in Hays
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

235 reviews from our community

Traveler rating
    6
    18
    20
    39
    152
See reviews for
Families
115
 
Couples
31
 
Solo
15
 
Business
28
 
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Date Rating
Manteo, North Carolina
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“A one only because that is the lowest rating possible”
1 of 5 stars Reviewed January 13, 2013

We booked this motel because it was rated the best( 3 stars ). Of all of the motels listed for Hays, KS. It was also a well known , and what I thought was a highly rated chain, and lastly it was reasonable. WRONG. It only truth is that it has the name of what I thought was a reputable chain of motels, and it is located in Hays KS. The motel had seen better years. It was in need of repair, but clean. The heating system in the reception and dining area was broken , and it was 12 degrees .We ate our so so complimentary breakfast with mufflers, overcoats and gloves. The reason for this inconvenience was that hey could to get anyone in for the holidays to repair the HVAC system.Travelers are best to continue on to the glaciers in Colorado for an equally chilling but much more favorable experience.

Room Tip: Avoid at all costs. Do more investigating before settling for a less than adequate accommodation.
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask George C about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
January 15, 2013
Dear Mr. George C.,

I would like to thank you for your review. I am pleased that you enjoyed our cleanliness. Monica has been working hard with her housekeeping staff to improve the cleanliness throughout the hotel. We have been able to get the Heating System completely fixed. I am truly sorry for the inconvenience we caused. It was a very difficult part to acquire as it was made directly in the factory. Again, I thank all of our guests for their understanding and patience through these times. We hope that you will stay with us the next time you are in the area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
“do not bother!!”
1 of 5 stars Reviewed January 5, 2013 via mobile

We came to stay because they had slides management lied and said the heaters worked for the pool. The pool and hot tub were ice cold and the people sitting by the pool told us that management wouldn't give them their money back and they wouldn't refund ours either. The heaters in the rooms don't work either I question whether they work at all anywhere in the hotel because the whole place including the wall lobby was freezing. Don't bother, people at the front desk claim to be management and will not let you talk to a manager. Trust the poor reviews for this place.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask JCLyon about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
January 15, 2013
I would like to thank you for your high review of our location, rooms, and cleanliness. I have sent you an email in response to your troubles, and I am looking forward to hearing back from you. We have replaced the heating element and contactor in the hot tub heater. It is working great. I hope that you will stay with us the next time you are in the Hays area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hays hotels

Econo Lodge
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d92294?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Pratt, Kansas
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
15 helpful votes 15 helpful votes
“WORST HOTEL EVER!!!!”
1 of 5 stars Reviewed December 31, 2012

I only have one positive thing to say about this hotel...the internet was fast, but I can only blame myself for staying here as I saw the bad reviews. I knew someone who had stayed there before who told me there is a big difference in two different sides of the hotel, and I used that along with the fact that I was attending a function at the hotel to help me decide to stay there. Holy cow was that a bad decision. The people at the front desk were nice enough, but they totally botched my reservation and didn't have the room I was supposed to have available. They did give me a discount on the cost of the room, but it still wasn't enough.

The heater in the room was bad, the curtains didn't totally cover the window completely so people could see in the corners right at a mirror to see the bed, they charged my credit card wrong, etc, etc, etc. I questioned whether or not the manager I spoke to was actually the manager because he was by no means capable of being the manager. He wasn't professional at all, and I felt like I was talking to a teenager rather than a professional who was supposed to be running a hotel.

If at all possible, I would suggest avoiding this place like the plague. I don't care if this place was free, I will not stay here again. There is a reason almost all the reviews are bad. I can't believe they are still in business.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask WindTraveler101 about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
January 15, 2013
I would like to thank you for making a trip advisor review. I thank you for your high review of our location and our sleep quality. We have fixed our issues with the heating system. The parts were made from the factory, and it did take several weeks to complete. I thank all of our guest for their patient during this time. I am pleased that my staff was able to assist you when you were experiencing troubles. It is my hope that you would visit us again whenever you are in the Hays area again.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“No heat and still open!”
1 of 5 stars Reviewed December 29, 2012

We had several rooms reserved over the Holiday, could not believe there is no central heat and yet they continue to check travelers in? No heat as in, you can see your breath in the lobby, restaurant and pool area, clearly management is off site and don't expect a refund.

Stayed December 2012, traveled with family
Was this review helpful? Yes
See 2 more reviews by KansasMom123 for Hays
Ask KansasMom123 about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
December 31, 2012
I would like to apologize to you for a less than wonderful experience. We did have a part breakdown on our central heating system. We have worked with a local HVAC company to get the new part and correct the issue. We do have heat in our rooms however. We apologize that we were unable to get this corrected while you were in hays. I would like to invite you to speak with me at your convenience, so that we can find a resolution for the troubles you experienced.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very much below expectations Dec 28,2012”
1 of 5 stars Reviewed December 29, 2012 via mobile

Room 296 - heater is on but room is cold! Complained, someone came in and cleaned the filter. Set at 79 For 2 hours. Asked for and received more blankets. Was told we could move - but had No more Smoking rooms. Finally went to Walmart for electric blanket.
Phone does not work- had to go to front desk.
Smoke alarm disconnected -wires hanging out of ceiling.
HBO is advertised but not available.
Door lock not locking properly.
Room is dirty- walls as well as carpet. Badly In need of a remodel.
Hot water is barely adequate for a shower!

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask zwartpete about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
January 15, 2013
I would to thank you for the high ranking of our location. We are just off Interstate 70 to Hays. I am also pleased that we were able to speak with each other. I apologize again for the troubles that you experienced. I am pleased that we were able to find a resolution for the troubles you experienced. I hope speaking with you informed you of the direction we are moving towards with our hotel. I would like to invite you to stay with us again whenever you are in the area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holiday Inn Express Hotel & Suites Hays
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Hays
Family-friendly
Fairfield Inn Hays
Fairfield Inn Hays 3.0 of 5 stars 66 reviews
Show Prices ABS:HotelCheckRates-d92292?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Hays hotels
Holiday Inn Express Hotel & Suit... 4.5 of 5 stars 107 reviews BEST WESTERN Butterfield Inn 4.5 of 5 stars 132 reviews Hampton Inn Hays-North of I-70 4.0 of 5 stars 88 reviews Days Inn Hays 3.5 of 5 stars 111 reviews
Show Prices ABS:HotelCheckRates-d1852895?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1163869?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d650237?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d88563?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 15 hotels in Hays, ranked by popularity

Been to Ramada Hays Convention Center Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Ramada Hays Convention Center Hotel

Also Known As:
Ramada Hays Hotel Hays
Ramada Hays Hotel
Address: 3603 Vine Street, Hays, KS 67601
Phone Number:
Region: United States > Kansas > Hays
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Swimming Pool
Hotel Style:
Ranked #14 of 15 hotels in Hays
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
n: The Ramada Hays Convention CenterHotel Features:• Extremely easy to find, located immediately off I-70 at Exit 159• 191 spacious sleeping rooms (including 4 specialty suites) accommodating up to 800 guests• 73 Kings & 118 Doubles• An indoor 100 ft. tornado water slide, 12 person hot tub, sauna, exercise room and game area• 11,250 + sq. ft. of banquet space, seven rooms, accommodating up to 960 people• Free hotel-wide high speed wireless internet access• State of the art Fitness Center• Airport Shuttle• Dry Cleaning• On-site coin-operated guest laundry (laundry soap/fabric softener available at the front desk)• Express check-in and check-out• Free daily newspaper ( while supplies last)• Room service• Group Rates available• One full-service restaurant (live music friday and saturday nights 9:30-1 a.m.) as well as vending and ice machinesAccommodations:• All rooms (73 Kings & 118 Doubles) include: a work desk w/chair and lamp, overstuffed easy chair, alarm clock, free high-speed wireless internet, phone, voicemail, coffee/tea and coffeemaker, hairdryer, iron and ironing board, remote control cable TV, room service, shampoo, lotion, and soap.• ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Wyndham, Orbitz, Travelocity, Expedia, Booking.com, Hotels.com, Venere and Tingo so you can book your Ramada Hays Convention Center Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Ramada Hays Convention Center Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Ramada Hays Convention Center Hotel
Enter dates & see best prices* (from our partners)
Show Prices