We came to stay because they had slides management lied and said the heaters worked for the pool. The pool and hot tub were ice cold and the people sitting by the pool told us that management wouldn't give them their money back and they wouldn't refund ours either. The heaters in the rooms don't work either I question whether they work at all anywhere in the hotel because the whole place including the wall lobby was freezing. Don't bother, people at the front desk claim to be management and will not let you talk to a manager. Trust the poor reviews for this place.

I only have one positive thing to say about this hotel...the internet was fast, but I can only blame myself for staying here as I saw the bad reviews. I knew someone who had stayed there before who told me there is a big difference in two different sides of the hotel, and I used that along with the fact that I was attending a function at the hotel to help me decide to stay there. Holy cow was that a bad decision. The people at the front desk were nice enough, but they totally botched my reservation and didn't have the room I was supposed to have available. They did give me a discount on the cost of the room, but it still wasn't enough.

The heater in the room was bad, the curtains didn't totally cover the window completely so people could see in the corners right at a mirror to see the bed, they charged my credit card wrong, etc, etc, etc. I questioned whether or not the manager I spoke to was actually the manager because he was by no means capable of being the manager. He wasn't professional at all, and I felt like I was talking to a teenager rather than a professional who was supposed to be running a hotel.

If at all possible, I would suggest avoiding this place like the plague. I don't care if this place was free, I will not stay here again. There is a reason almost all the reviews are bad. I can't believe they are still in business.

We had several rooms reserved over the Holiday, could not believe there is no central heat and yet they continue to check travelers in? No heat as in, you can see your breath in the lobby, restaurant and pool area, clearly management is off site and don't expect a refund.

Room 296 - heater is on but room is cold! Complained, someone came in and cleaned the filter. Set at 79 For 2 hours. Asked for and received more blankets. Was told we could move - but had No more Smoking rooms. Finally went to Walmart for electric blanket.
Phone does not work- had to go to front desk.
Smoke alarm disconnected -wires hanging out of ceiling.
HBO is advertised but not available.
Door lock not locking properly.
Room is dirty- walls as well as carpet. Badly In need of a remodel.
Hot water is barely adequate for a shower!