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Ramada Hays Convention Center Hotel: Traveler Reviews

3.0 of 5
3603 Vine Street, Hays, KS 67601
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Ramada Hays Convention Center Hotel
Ranked #14 of 15 hotels in Hays
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235 reviews from our community

Traveler rating
    6
    18
    20
    39
    152
See reviews for
Families
115
 
Couples
31
 
Solo
15
 
Business
28
 
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Date Rating
Midwest
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Still the best value for Hays KS.”
4 of 5 stars Reviewed November 2, 2012

We stayed at the Hays Ramada Convention Center again. Still a great value for the $. Extensive.breakfast (although they could do with a Belgian waffle set up), nice crisp clean sheets, attractive rooms, helpful staff, inside rooms. It's pretty obvious that Ramada is having some struggles and there are some areas that need some updating (like carpeting) but for the $ is still a darn good deal for a nite's sleep. PS... be sure to ask for a room where they don't put the visiting HS girls soccer team on either side. (duh)

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Wunderluster about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
November 3, 2012
I would like to thank you for staying with us again. We are thrilled to have you each and everytime you are in the area. We appriciate your comments. We are working very hard to provide each guest with a wonderful experience. I will see what we can do about the waffle machines.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
1 review
2 helpful votes 2 helpful votes
“Ramada should be renamed the Ramurder Hotel.”
1 of 5 stars Reviewed October 29, 2012

Overall this hotel made me think that every episode of CSI that involved a hotel murder was filmed here! From that attached photo's that show food and whatever between the mattress to human feces right outside the door. What the photo's do not show,things like, heat not working,glass in the hallways phones ringing at 5 A.M., stains in bathroom, animal cleaning station, not shown.Also fight right out side our rooms, rooms that smelled like pool water and mold.Doors not locking,rocks in all outside doors to prop door open.This Ramada hotel in my mind has been renamed the Ramurder Hotel. The Ramada Hotel chain should be ashamed to have this in their chain! Making me reconsider the Ramada in San Fransisco.

Room Tip: Heres a tip, anyplace but here!
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Steve M about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
November 3, 2012
I would like to thank you for choosing to stay with us. It is a shame that someone would deliberatly do something like this, and I apologize on their behalf. I am glad we were able to find a resolution to make the rest of your stay wonderful. I would like to invite you to come back anytime you are in the area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Horrible Place!”
1 of 5 stars Reviewed October 27, 2012 via mobile

The place is terribly maintained - everything in the room was falling apart including the shower control handle!!! Rooms that face the pool have no privacy and are really noisy. This hotel is a SHAME for the Ramada brand.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask LuVoyage about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
October 29, 2012
I would like to apologize to you if you did not enjoy your stay with us. We do have rooms that are away from the pool and are more private. We would have generously offered a more private room for your needs. The pool side rooms are general requested for individuals with family that are staying with us to use our wonderful pool and water slide. I would like to invite you to stay with us again whenever you are in the area, and we promise to WOW you!

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
1 review
“horrible...”
1 of 5 stars Reviewed October 23, 2012

I went back to my home town for a wedding, was promised a pool side room...did not get that....got a room way in the back by the back door, that was constantly propped open all night so people could smoke...I went to the front desk to complain, said they would look into it...supposed to be free wi-fi, could not get a signal...it was noisy, loud....and all we could smell was smoke...made several calls to the front desk to complain, and nothing was done, they acted like they could care less...asked to switch rooms, and the only one available on the back, said they had no poolside even though thats what i paid for, the new room we switched to was awful....mold growing in the bathroom, dirty...will never stay there again..disgusting...and the help was rude and did not do anything to help...

Room Tip: Dont go there.....stay somewhere else...
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Bethany W about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
October 26, 2012
I would like to thank you for choosing to stay with us. I hope you were able to fully enjoy the wedding festivities. I apologize that you had troubles with your rooms. I am pleased to hear the the staff was able to assist you with another room. We have addressed the problem that you faced in your room. I would like to invite you to stay with us again.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williston, North Dakota
1 review
“great trip”
5 of 5 stars Reviewed October 20, 2012

I recently stayed at Ramada Hays. The stay was wonderful.. They have the best indoor pool area.
My room was clean and comfortable, and the staff was more than friendly. Nice place to stay!
The restaurant had great food, good menu choice.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask shelliwahlers about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
May 9, 2013
Thank you for your comments of your recent stay. We are pleased that you enjoyed your visit with us. We would like to invite you to stay with us anytime.

Sincerely,
Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Hays Convention Center Hotel

Also Known As:
Ramada Hays Hotel Hays
Ramada Hays Hotel
Address: 3603 Vine Street, Hays, KS 67601
Phone Number:
Region: United States > Kansas > Hays
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Swimming Pool
Hotel Style:
Ranked #14 of 15 hotels in Hays
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
n: The Ramada Hays Convention CenterHotel Features:• Extremely easy to find, located immediately off I-70 at Exit 159• 191 spacious sleeping rooms (including 4 specialty suites) accommodating up to 800 guests• 73 Kings & 118 Doubles• An indoor 100 ft. tornado water slide, 12 person hot tub, sauna, exercise room and game area• 11,250 + sq. ft. of banquet space, seven rooms, accommodating up to 960 people• Free hotel-wide high speed wireless internet access• State of the art Fitness Center• Airport Shuttle• Dry Cleaning• On-site coin-operated guest laundry (laundry soap/fabric softener available at the front desk)• Express check-in and check-out• Free daily newspaper ( while supplies last)• Room service• Group Rates available• One full-service restaurant (live music friday and saturday nights 9:30-1 a.m.) as well as vending and ice machinesAccommodations:• All rooms (73 Kings & 118 Doubles) include: a work desk w/chair and lamp, overstuffed easy chair, alarm clock, free high-speed wireless internet, phone, voicemail, coffee/tea and coffeemaker, hairdryer, iron and ironing board, remote control cable TV, room service, shampoo, lotion, and soap.• ... more   less 
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