We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ramada Hays Convention Center Hotel: Traveler Reviews

3.0 of 5
3603 Vine Street, Hays, KS 67601
Hotel website
Hotel deals
Hotel amenities
Special Offer
Stay 3, Save 20%
Ramada Hays Convention Center Hotel
Ranked #14 of 15 hotels in Hays
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Expedia.com Hotels.com Olotels.com
and 8 more sites!
Traveler Reviews
Room Prices
Write a Review

235 reviews from our community

Traveler rating
    6
    18
    20
    39
    152
See reviews for
Families
115
 
Couples
31
 
Solo
15
 
Business
28
 
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Date Rating
Loveland, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Don't Stay!”
1 of 5 stars Reviewed October 4, 2012

I wish I had the opportunity to check Trip Advisor before leaving home in Colorado on a very short notice trip to Missouri on Mother's Day. It has taken me this long to write this review because I wrote to both Wyndham Resorts, the parent company, and when I didn't receive a reply to my very detailed complaint, I then wrote to Marriott. I didn't receive a reply from them either.

The highlights of my complaint was that after complaining about a room with a clicking thermostat and unbelievably, a rod in the mattress going cross ways, which I could actually encircle with my hand, we were moved to another room. I asked for a concession for having to change rooms, and I was given a 5% reduction which amounted to $3.

I then checked the price for the room on line and found it to be about $11 cheaper. I went to the desk to ask for that rate and I was told, "You can't get that rate coming in off the street." We exchanged views about that, but I decided not to check out and go to another motel, because my wife had already unpacked again and was in bed.

At a few minutes before midnight, we were awakened by a loud banging on our door. I shouted that the room was occupied, but the banging continued to the point that the door was partially opened, but the mechanical throw lock on the door prevented entry. The protruding hand started flicking the lights on and off. At the same time, I got a call from the front desk telling me I had to come to the desk and sign something before midnight. I refused, telling them I would do it in the morning.

The pounding started again and I got another call telling me we had to leave the hotel, or they were calling the police to evict me.

You can imagine the state of mind my wife was in and she was wondering why they wanted me to open the door. The police never came, but it was difficult to go back to sleep.

The next morning, I went to the front desk to sign whatever had to be signed and the clerk told me there was nothing for me to sign. In addition, I called the police to see if they had received a call and found out that they had not been called.

It is obvious to me, that this whole diversion was created by the manager and the desk clerk, to apparently get back at me for arguing about the rate.

You decide if this is the place you want to spend a night, but obviously we won't stay there again, and I'm avoiding staying at any Wyndham Resort properties in the future.

Room Tip: Don't stay!
See more room tips
  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask miscjohn33530 about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
October 19, 2012
I would like to sincerely apologize to you for the troubles you experienced during your visit. The night manager has since been replaced. I would hope that you would continue to stay with the Wyndham hotel group. I invite you to come visit me the next time you are in the area. I will personally insure you have a wonderful stay.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hays, Kansas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Not Recommended but fun for kids”
2 of 5 stars Reviewed October 2, 2012

My family stayed here two nights. I would not recommend this hotel to a woman traveling alone as there were several shady characters hanging around outside and the hallways are very dark in several places. The carpets are dirty, the beds are horribly uncomfortable and sagged in the middle. My children enjoyed the indoor pool/water slide. Location is pretty good -- close to several restaurants, interstate, ect. There is a restaurant on the premises but we did not try it. Complimentary breakfast was edible; donuts, bagels, toast, cold cereal with milk. Overall rating 2 stars.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Brenda F about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
October 19, 2012
I would like to thank you for making a trip advisor review for our property. I would like to thank you for your wonderful rankings of our location, service and, rooms. We are currenlty changing all the mattresses to Simmons beauty rest. We have changed over half of the hotel, and are waiting for the final shipment to finish. I would like to invite you to stay with us anytime you are in the area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hays hotels

Econo Lodge
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d92294?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Texas Creek, CO
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Value; but at a price!”
2 of 5 stars Reviewed September 24, 2012

Plain, dated, somewhat grungy hotel WAY past it's prime. Obviously used to be a HI. GREAT price; but kind of depressing. Was what I needed: low price, clean bed, hot shower. No idea that advertised voice mail system didn't actually exist until I asked them why I didn't have messages. Rented meeting room was absolutely filthy. Front desk staff nice and helpful. Don't know how much is reasonable to expect for $35; but watch out for over 18% in taxes/fees.

Room Tip: LOTS of construction, etc. workers use this. I'd pick very center of hotel, away from entrance...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Mark R about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
September 25, 2012
I would like to thank you for making a trip advisor review of our hotel. We are a large full service hotel in Hays, KS. We cater to all travelers from business to extended stay. I am pleased that you gave us high rankings for value, location, sleep quality, and service. We are offer the best service in town with the best value. We are working on correcting the issues by updating our bedding and carpeting. I would like to invite you to stay with us again whenever you are in the area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Terrific value for the $.”
4 of 5 stars Reviewed September 17, 2012 via mobile

Inside room. Nicely appointed, attractive. Extensive breakfast. Great inside pool. Right off I-70 but no traffic sounds. Absolute best price for quality in Hays. Only caveat: beware of housekeeping. They want you out by 10 (11 is ck out). They take " Do not disturb" off door, knock, call on phone to make sure you are up and out.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Wunderluster for Hays
Ask Wunderluster about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
September 18, 2012
I would like to thank you for making a trip advisor review and all the wonderful rankings you left about the hotel. I am pleased that you were able to enjoy the great value we offer here. We would like to welcome you back anytime that you are in the Hays, KS area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Bend, Kansas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Loud, dirty”
2 of 5 stars Reviewed September 8, 2012

I have stayed in this hotel 4 times now. The first 3 nights were always after an event, so I expected that it would be loud. Last night there was no event, but the music from the bar kept me awake forever anyway. I was locatd in a room with a pool view on the first floor, and all the doors on that side have to be slammed to close, so that was another annoying, constant noise to deal with. The worst was after falling asleep to pounding bar music, the room got really hot and the thermostat on the wall is non-functional. I turned the AC on, but there was no air.
Today I was disappointed to find that the room service did nothing more than replace a few towels and empty the trash. My beds were still a mess with the pizza my son got on them the previous night. The hotel is old and in desperate need of a detailed cleaning.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by AllD8 for Hays
Ask AllD8 about Ramada Hays Convention Center Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregg W, General Manager at Ramada Hays Convention Center Hotel, responded to this review
October 24, 2012
I would like to thank you for making a review. I would like to sincerely apologize to you for a less than wonderful stay with us. We clean our multiple night guests rooms every two days with full service unless do not disturb signs are hung. I apologize if this was the case for your room. I would like to invite you to stay with us again whenever you are in the area.

Sincerely,

Gregg Wahlers
General Manager
Ramada Hays Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Ramada Hays Convention Center Hotel
Enter dates 1 night 2 nights
 
Holiday Inn Express Hotel & Suites Hays
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Hays
Family-friendly
Fairfield Inn Hays
Fairfield Inn Hays 3.0 of 5 stars 66 reviews
Show Prices ABS:HotelCheckRates-d92292?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Hays hotels
Holiday Inn Express Hotel & Suit... 4.5 of 5 stars 107 reviews BEST WESTERN Butterfield Inn 4.5 of 5 stars 133 reviews Hampton Inn Hays-North of I-70 4.0 of 5 stars 88 reviews Days Inn Hays 3.5 of 5 stars 113 reviews
Show Prices ABS:HotelCheckRates-d1852895?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1163869?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d650237?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d88563?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 15 hotels in Hays, ranked by popularity

Been to Ramada Hays Convention Center Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Ramada Hays Convention Center Hotel

Also Known As:
Ramada Hays Hotel Hays
Ramada Hays Hotel
Address: 3603 Vine Street, Hays, KS 67601
Phone Number:
Region: United States > Kansas > Hays
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Swimming Pool
Hotel Style:
Ranked #14 of 15 hotels in Hays
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
n: The Ramada Hays Convention CenterHotel Features:• Extremely easy to find, located immediately off I-70 at Exit 159• 191 spacious sleeping rooms (including 4 specialty suites) accommodating up to 800 guests• 73 Kings & 118 Doubles• An indoor 100 ft. tornado water slide, 12 person hot tub, sauna, exercise room and game area• 11,250 + sq. ft. of banquet space, seven rooms, accommodating up to 960 people• Free hotel-wide high speed wireless internet access• State of the art Fitness Center• Airport Shuttle• Dry Cleaning• On-site coin-operated guest laundry (laundry soap/fabric softener available at the front desk)• Express check-in and check-out• Free daily newspaper ( while supplies last)• Room service• Group Rates available• One full-service restaurant (live music friday and saturday nights 9:30-1 a.m.) as well as vending and ice machinesAccommodations:• All rooms (73 Kings & 118 Doubles) include: a work desk w/chair and lamp, overstuffed easy chair, alarm clock, free high-speed wireless internet, phone, voicemail, coffee/tea and coffeemaker, hairdryer, iron and ironing board, remote control cable TV, room service, shampoo, lotion, and soap.• ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Olotels, Travelocity, Booking.com, Cheap Tickets, Venere, Agoda, Priceline, Wyndham and Tingo so you can book your Ramada Hays Convention Center Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Ramada Hays Convention Center Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Ramada Hays Convention Center Hotel
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices