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“Newer well run H. Inn” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Hays

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Holiday Inn Express Hotel & Suites Hays
2.5 of 5 Hotel   |   4650 Roth Ave, Hays, KS 67601   |  
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Ranked #2 of 15 Hotels in Hays
Certificate of Excellence 2014
chicago
Top Contributor
401 reviews 401 reviews
60 hotel reviews
Reviews in 194 cities Reviews in 194 cities
166 helpful votes 166 helpful votes
“Newer well run H. Inn”
4 of 5 stars Reviewed July 7, 2014

Previous night i was in Holiday Inn in Abilene- older place.-o.k. but in need of update

This one is almost like new- updated rooms and public spaces with a hip breakfast room.

Did have problem with reservation- had called 2 days before for room on top floor-was told no problem

Yet when i arrived, request somehow was misplaced and therefore not fulfilled.

Holidai Inn continues to suffer from customer service problems- they need to step up their game

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review, August 3, 2014
Thank you so much for taking the time to share your thoughts on your recent stay with us. Thanks to guests like you, we have the opportunity to give attention to situations that may require improvement. I obviously want to apologize for the inconveniences you described, and promise that we will address them. I hope we will have the opportunity to regain your confidence with our services in the future. Thank you again for your input, your patience, and your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    120
    60
    7
    4
    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Independence, Missouri
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

We were traveling from CO to MO and checked in around 10:30 PM on July 5, 2014. The clerk at the front desk was very friendly and informative, especially for that time of day. We were given a first floor room across from the pool. It was very comfortable and clean. This hotel was smart to put the ice machine by one of the exterior doors and the elevators - not close to the guest rooms. Would stay here again!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review, August 3, 2014
Thank-you for your kind comment about your recent stay. Hope to see you aging soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Ozark, Missouri
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 19, 2014

Stayed at this Holiday Inn Express on a trip from Colorado to Missouri. This is an excellent facility. Rooms appear to be very new. Great comfortable beds, nice linens and our room was VERY quiet which is something I'm very picky about. Staff was helpful and pleasant. Breakfast was about what you would expect in the standard buffet. Nothing exciting but nothing to complain about either.

I would highly recommend this. It's close to an Applebee's. Note for electric car/Tesla owners. Tesla is installing one of it's rapid charging stations behind the Applebee's!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review, August 3, 2014
Thank you so much for taking the time to share your recent experience with us. Your attention to details and comments regarding our services were much appreciated. Thank you for being our guest! Please return again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VACATIONER28084
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

This is a great place to rest your heels after driving all day!! This is my second stay at this location and each time I've encountered a great front desk "personality" Teri Friess. She was warm, friendly and funny during the check in process. She signed me up for the IHC rewards program and explained the benefits of the program. She's a true professional and should be commended for providing excellent customer service!! So, if you're driving from OKC to Colorado stop in Hays, Kansas at the Holiday Inn Express and experience it for yourself!!! Thanks Teri F.! keep up the great work.

Ben W.
OKC, Ok

Room Tip: Choose the Suites for more comfort!!!
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review, August 3, 2014
What more can we ask than your kind words about your stay with us at the Holiday Inn Express? Thank you so much for sharing your thoughts. We promise to share them with all of our associates who make it all happen. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rapid City, South Dakota
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 2, 2014

Great place. Clean. Friendly staff. Worth the cost. Good breakfast. Traveling through town and wanted a clean place to stay, with no worries. This was was definitely the right choice. I would absolutely stay here again.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review, June 7, 2014
You certainly covered a lot of territory on you recent visit with us, and then you were still thoughtful enough to take the time to share your experiences. Thank you for all patronage and your valued input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 1, 2014

Your typical Express...but that's not bad. Good size room, frig, sitting area etc. Decent mattress and the room is less noisy than properties closer to I-70.
Breakfast choices are not special, but dependable.
Service is competent and the business center is functional.
Typical is a good thing...no surprises.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review, June 7, 2014
Thank you so much for taking the time to share your thoughts about your recent stay with us at the Holiday Inn Express. We truly appreciate your comments and your patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 31, 2014

My family found ourselves in Hays, KS at the end of a day traveling and we chose the Holiday Inn Express Inn and Suites in Hays to overnight. The hotel is located a nice distance away from I-70 which makes the location quieter than most! We received a friendly welcome and the check in process was efficient. Once we located the room, we found it to be clean, comfortable, and well appointed. We were impressed with quality of the property and value received from our stay. The property is relatively new, clean and well maintained. The staff are friendly, genuine and helpful.

The complementary breakfast was excellent and provided a reasonable number of selections that range from eggs and such to continental fare. The staff were attentive and kept the selections well stocked.

The hotel's location is close to shopping and fuel that service the highway and close enough to other options closer to Hays. We enjoyed our stay, recommend the property and will stay at the Holiday Inn and Suites in Hays again!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express4650, General Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review, June 7, 2014
What more can we ask than your kind words about your stay with us at the Holiday Inn Express? Thank you so much for sharing your thoughts. We promise to share them with all of our associates who make it all happen. Thank you for sharing them with the rest of the world! Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Hays

Address: 4650 Roth Ave, Hays, KS 67601
Phone Number:
Location: United States > Kansas > Hays
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hays
#2 Business Hotel in Hays
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hays 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Hotel And Suites Hays

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