Previous night i was in Holiday Inn in Abilene- older place.-o.k. but in need of update
This one is almost like new- updated rooms and public spaces with a hip breakfast room.
Did have problem with reservation- had called 2 days before for room on top floor-was told no problem
Yet when i arrived, request somehow was misplaced and therefore not fulfilled.
Holidai Inn continues to suffer from customer service problems- they need to step up their game
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