We stayed here on a Monday night in early June. The place is new, very clean, and the pool and spa were great. However, I was upset when my family and I were unexpectedly awakened by loud banging just before 8:00 a.m. It literally sounded like an entire family in the room above us was throwing their furniture around their room. I found out when we went down to breakfast that it was a crew of workers working outside the great room (which happened to be just under us only down one floor). So not only were we awakened by the banging, but we were also blessed to get to listen to it throughout our entire breakfast right outside the windows of the great room where breakfast was set up. I realize that 8:00 a.m. is not all that early for people who are traveling for business and such. Most people are likely up, have eaten breakfast, and departed by that time. However, we had just spent a week vacationing in Colorado with our two little boys and the entire family was exhausted. We spent 8 hours in a vehicle to get to Hays to relax, swim, and get a GOOD NIGHT'S SLEEP before continuing home. I'm not a complainer by nature, but I really felt the way the desk staff handled the situation just made things worse for me. When asked how our stay was, I replied "Great, other than the rude awakening this morning by the banging outside our room." The woman's response was "Oh yeah, sorry ( a little giggle) we didn't know they were going to be here." OK, how do you run a hotel and NOT KNOW when a construction crew is going to be banging on walls and windows on your building at 8:00 a.m.? That is a pure lack of organization and communication! It would have been so simple for the desk clerk to ask guests as they checked in, "Will you be rising early or sleeping in? We have some minor construction going on in the back of the building beginning at 8:00 and want to be sure we don't disturb any of our guests who wish to sleep in." They could have simply put us on the other side of the building. I might expect something like this from a $40/night hotel, but not the Holiday Inn at the price we paid. Just disappointing, that's all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.