We stayed at this hotel three weeks ago. We asked for a nonsmoking room and were given a room that horribly reaked of smoke. When complaining to the front desk, the staff didn' t seem too concerned. There only response was that the guests the night before also complained and all they could offer us was an air fresher to alleviate the problem. Ummm, doesn't really change the fact that the room had been smoked in. After stating we would rather leave and stay somewhere else, they gave us a new room. We should have known based on this alone that it was going to be a horrible experience. When I woke up the next morning, I had two bites on my arm and assumed they could be mosquito bites. That day we returned home and I continued to wake up each morning with more and more bites. I never experienced anything like this until I stayed at this hotel. We have since contacted an exterminator that confirmed our fear that we have bed bugs in our bed. We contacted the GM of the Best Western to express our concerns. She was not interested in even looking into the problem. Her only response to our concerns was "We don't have bed bugs." Not "I'll look into the problem"'or "We'll inspect the room to make sure there aren't bed bugs". We weren't asking for a refund. We just wanted the hotel aware of the issue, so they could resolve it for future guests. Apparently that's not a concern to them. Since our stay, we discovered other reviews that shared experiences with bed bugs at this location. Had we discovered these before booking, we would have never stayed there. Now we're looking at thousands of dollars just to rid our house of these pests.
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- Also Known As:
- Best Western Great Bend
- Great Bend Best Western