We stayed at this hotel during a long road trip from Twin Cities to Texas and will never stay at a Fairfield Inn again. We stayed here overnight without incident during our drive down to Texas. However, when we tried to book a room about a week later on the way back to the Twin Cities, we encountered a front desk employee who was the worst I've ever dealt with in all my years of travel. After that experience, I can definitely say this hotel is not the quality one would expect from a Marriott property and I've never been treated as poorly by any hotel employee as I was at this hotel. I tried to check in (with my eight year old child in my presence) after 11 hours on the road and upon request, I handed the front desk employee my license and credit card at check-in. After he was done with my license, he tossed it onto the counter, which I thought was rude. I then told him I would have appreciated it if he had handed me my license instead of tossing it onto the counter. He then became angry, arguing that "I didn't toss your license, I put it on the counter". I responded that I would have appreciated him handing me my license just as I had handed it to him. He continued to argue, at which point I stated that I didn't want to argue as I just wanted to get a room. He then stated very loudly "I'm not renting you a room. You need to leave or I'm going to call the police." As I stood there in disbelief, I asked him what cause he had to call the police. He then shouted "YOU NEED TO LEAVE RIGHT NOW" as he was pointing toward the front door. I again asked what cause he had to call the police as I had done nothing wrong and he continued to yell "LEAVE! GET OUT!" multiple times. I then called Marriott's 1-800 customer service number as the front desk employee called the police. I heard him ask for an officer to be dispatched to the hotel due to a person refusing to leave the property on request. As I was on my cell phone with the Marriott customer service personnel, two police officers walked into the hotel. I was requested to provide my license to one of the officers, then one officer took a statement from the front desk employee before asking me to provide my statement re: the situation. I stated that I had done nothing wrong and after 11 hours of driving simply wanted a place to lay down before continuing my drive in the morning. The officer stated that since the hotel employee had asked me to leave, regardless of the reason, I had to leave! I've never endured such treatment, especially over something so minor. This occurred very late at night, and I know that hotel employees who work the night shift are often a different breed than those you'll deal with during the day. But this is still a totally unacceptable experience. It's disappointing to think Marriott allows this type of behavior at one of their hotels, especially toward a Marriott Rewards member. I've been loyal to Marriott for several years, but cannot continue after enduring such horrible treatment. The general manager of the hotel did call me the next morning after he "read the police report" and he stated his employee's behavior and handling of this situation were unacceptable and that "training would be conducted" (standard answer - "we'll do some training"). He also stated that I-35 is a drug route and that employees at the hotels along this stretch of highway get nervous. I find that irrelevant. Yelling at and calling the police on a mother and child over a simple disagreement about handing me back my license is totally irrational, unprofessional, and inexcusable. Marriott has no credibility in my book now. This whole experience was humiliating ... all I wanted was a place to crash for a few hours in the midst of a 19 hour road trip! I strongly suggest you avoid this hotel at all costs!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.