Multi-level hotels without elevators make no sense to me. We just needed a place to lay our heads on a long road trip between the Twin Cities & Houston. We were given a room on the second floor which initially didn't seem like a big deal ... until we were told there was no elevator. We had coolers and suitcases to haul inside, and we had to carry all those items up a flight of about 20 steps to the second floor! In addition, the breakfast area was extremely tiny and wasn't well stocked at all. The majority of the time we were in the breakfast "nook", the scrambled egg container was empty and the only milk available was whole milk. We drink skim and 1% (2% would have been fine in a pinch). When I asked the lady in the kitchen area if whole milk was all they had, she said yes and then gave me a sad story about how she had been off work for some number of days and when she got back into work, the kitchen was out of many items because somebody else hadn't done what they were supposed to have done while she was off work. OK - I didn't need to hear all that! A customer shouldn't have to listen to backroom bickering or fingerpointing - that just added to my negative opinion of this hotel. Later, one of the hotel employees overheard me make a statement about the inconvenience of no elevator and how that was really annoying and she stated "I know it's annoying. And our breakfast area needs to be expanded. This hotel needs renovations. They were supposed to have done them a while ago ...". Then, before we vacated our room, the toilet ended up not flushing properly. So I informed the lady at the front desk during checkout that our toilet was stopped up, to which she gave an exasperated sigh. When I asked her if there was a problem, she stated the maintenance person had been out for a while so she didn't seem to know how they were going to fix the toilet. This hotel seems to have staffing and inventory problems to say the least. We wouldn't stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 15, 2013
I was very upset to hear about the stay that the guest above had at our Hotel when first reading this review. I couldnt believe that as hard as this hotel and its employees had worked to raise our reviews as well as just the overall feel here at the Comfort Inn, it would be so easily forgotten and thrown aside. After pulling my employees together to show them the review and discuss the issues at hand, more was brought to light. They all knew exactly who the guest was when I got out even just the first sentence of such review. The guest above had proudly voiced upon check in that she had just been kicked out of the hotel across the street for causing a scene, and when she would not gracefully leave, she was then escorted out by personnel but not before they had to threaten her with the law enforcement agency being called. In some ways I wish that my staff would have turned the guest away knowing that a scene had been caused at another establishment, but we do try not to turn anyone away so they did the best that they could. We realize that some things can really upset guests, and we do the best here at the Comfort Inn to make you all happy with what means we have- but there are also guests that nothing will please them no matter how hard we try. Especially if they have already had a bad experience somewhere else immediately preceeding checking in with us. I have tried to dispute this review, but according to TripAdvisor it does meet the guidelines set forward. So i beg of anyone reading this to understand that some people can just be unhappy people period, and wish to bash on others. Give us the opportunity to prove the COMPLETE opposite of what the woman above claims. And I also beg of tripadvisor to understand that while we are a business and not necessarily a person...this review still feels like an extreme case of defamation of character. We pride ourselves in how we have raised our reviews in TRIPADVISOR and have brought forth many new guests to the site.....and to allow a guest to bash The Comfort Inn of Emporia Kansas so blatantly is very upsetting to the entire staff. Once again, please give us the chance to show you the REAL US.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.