We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Definitely Should NOT Be Rate #1 Hotel For Colby, Kansas” 2 of 5 stars
Review of Holiday Inn Express Colby

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Holiday Inn Express Colby to your Saves list
Holiday Inn Express Colby
2.5 of 5 Motel   |   645 W. Willow, Colby, KS 67701   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #3 of 10 Hotels in Colby
Grand Junction, Colorado, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Definitely Should NOT Be Rate #1 Hotel For Colby, Kansas”
2 of 5 stars Reviewed August 10, 2012

I book one night's stay for my family through Hotwire. I wanted a really nice place to stay that had a pool to work off all my 13 month old's energy after a long car ride. When we arrived we found out that the pool was under renovation (and had been for a couple of months), but that we could use another hotel's pool. We tried to get out of our renovations, or have some sort of compensation, since we paid $135 for one night. The evening desk clerk was very complacent (obviously she had heard this complaint MANY times before), and didn't seemed concerned that we felt we paid a high price for hotel room that didn't have what we were wanting most. I asked to speak to the manager, and she told me that there wouldn't be a manager in until Monday morning. I've worked in the entertaining and hospitality buisness, and have never heard of a manager not working on the customer peak times.
When we did get into our room, I was on the phone to Hotwire to try and change our reservations. Mean while, my son was crawling around on their "newly renovated" room floor. When I picked him up, the tops of his feet, and front of his legs were black! We'd been in the car from the time we picked him out of his crib that morning, so the hotel room was the only place he'd crawled all day. I went to the bathroom to start a bath for him, and found a dead bug and specks of dirt in the bath tub.
It made me sick to my stomach that I paid this much money, for a filthy room, and no pool. We don't have a lot of money, so this was supposed to be a special treat for us. I tried not to let it ruin the rest of my trip, but it definitely ruined the first couple of days for us.
I called the manager during the week. She didn't seem very emphathetic, but did say she would compensate us $25 back. A far cry from the $135 that we spent...

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Colby, responded to this review, August 27, 2012
Dear Brandi S,

Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology regarding the pool renovation, cleanliness of both the room and bathroom. I understand the discomfort this caused you. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

99 reviews from our community

Traveler rating
    39
    29
    15
    8
    8
See reviews for
35
23
7
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Top Contributor
104 reviews 104 reviews
43 hotel reviews
Reviews in 66 cities Reviews in 66 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 13, 2012

We probably would have stayed somewhere else if we had known the pool was out of service. They had a deal with another hotel to use their pool but it was not convenient. The rest of the stay was fine with good staff and we had a nice quiet night's sleep despite the hotel being quite full.

Room Tip: Ask for a room away from the highway, it was very quiet on the side with the empty field.
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Colby, responded to this review, August 5, 2012
Dear JoeMiner,

Thank you for staying with us on your recent visit to Colby and for taking the time to write about your recent experience at our hotel. I am delighted you enjoyed your sleep during your stay. We always strive to provide comfortable and friendly accommodations. I am so sorry to see you did not enjoy your overall experience with us because of the pool being out of service. We work very hard to ensure our facilities are superior and the best in the area. Again, I do apologize and regret that this impacted your experience at our hotel.

We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards.

Sincerely,

Ferdinand G
Case
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, Colorado
Top Contributor
86 reviews 86 reviews
42 hotel reviews
Reviews in 51 cities Reviews in 51 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 30, 2012

This is just remodeled ( they may be still working on it, since the pool was unavailable at our stay).
The lobby and rooms are fresh and clean with modern furnitur, etc. The price is slightly higher than you'd expect for this quality, but still within the realm. Staff is great- helpful and friendly.Breakfast is like you'd expect from this chain- decent but not inspired or outstanding.
We've stayed a couple other places in this town and recommend the HIE over anything else we've tried.

Room Tip: Top floor king suie is good, pets are on the 1st floor
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Ne
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 14, 2012

Typical Holiday Inn Express - I mean that as a positive.

We got exactly what we expected, clean facility, nice room, and decent breakfast.

Have stayed here before and would stay again

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south australia
Top Contributor
144 reviews 144 reviews
52 hotel reviews
Reviews in 55 cities Reviews in 55 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed May 31, 2012

Hi-Express in Colby is a great place to stay. Rooms are very clean and the usual Hi-Ex standard. Breakfast Ok. The only downside to staying just off the interstate is that there are no bars or resturaunts that you can easily walk to. We did walk to one but quite a hike. Otherwise very good.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutchinson, Kansas
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 16, 2012

It had been 2 years since we stayed at this hotel, so I was excited when I opened the door to a beautifully redecorated room. It was clean and comfortable. The TV screen was great quality. Lots of desktop space. Comfortable reading chair with light. Something else that was AWESOME was the individual bending small but powerful light that was on each side of the headboard. I have never seen anything like these in any hotel room!! GREAT JOB!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Top Contributor
109 reviews 109 reviews
105 hotel reviews
Reviews in 81 cities Reviews in 81 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed May 13, 2012

After nearly five hours on I-70, and the clock approaching 11:30, I was tired and weary. Three minutes after exiting the interstate, I opened the door to a clean, comfortable guest room. The check-in was remarkably efficient. The front desk associate had the key card ready, and with one swipe of the credit card, I was on my way. If only every check-in was this efficient.

The room appeared to be recently renovated. After having stayed at several mundane Holiday Inns, I was pleasantly startled upon entering the room. I immediately felt relaxed, as the soft lighting and cool brown walls produced a soothing vibe. There is abundant space for work and relaxation. Regarding the former, the workspace was more than sufficient, and the wireless internet connection was swift. The oversized flat-screen television included a multitude of channels, more than the vast majority of hotels.

The complimentary breakfast reminded me of two things – 1) do not be fooled by the calming feel of the rooms – this is still a Holiday Inn, and 2) you get what you pay for. When I arrived around 7:30 the spread had been reduced to a handful of items. In this case, there were a few pastries and cereal – continental fare. As a result, I opted to stop at the nearby McDonald’s before heading westbound.

Finally, the hotel welcomes pets for a very reasonable $25 fee. The surrounding area is a sea of concrete, so it is not the most pet-friendly.

If you’re looking for a restful evening, this is a sound choice. But save a few dollars for breakfast.

Pros: Soothing vibe in recently renovated guest rooms, abundant space for work and relaxation

Cons: Save a few dollars for breakfast - only a handful of options by 7:30

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Colby? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Colby

Address: 645 W. Willow, Colby, KS 67701
Phone Number:
Location: United States > Kansas > Colby
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Colby
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Colby 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Stay smart at the Holiday Inn Express Hotel & Suites in Colby Kansas. Whether your travels bring you to Colby on business, a family visit, or you're just passing through, we invite you to enjoy our finest Midwestern hospitality. Business travelers will appreciate free high speed internet access in all guest rooms and our professional meeting services. Families will find our indoor pool a great place to relax and the fitness facility allows travelers to maintain their fitness routine even when away from home. Smart travelers love our new Express Start Breakfast which features Smart Roast 100% Arabica coffee and what may be the world's best cinnamon roll. Add to that a great selection of juices, cereals, fruits, yogurt and even hard boiled eggs and you'll be ready to start your day! Visit Colby, KS and stay smart at the Holiday Inn Express Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Orbitz, TripOnline SA, Agoda, Hotels.com, Odigeo and Tingo so you can book your Holiday Inn Express Colby reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Colby Hotel Colby
Holiday Inn Colby
Colby Holiday Inn Express

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Colby, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.