I stay at this hotel all the time, and it truly is like a "home away from home". My rooms have always been great, and the staff goes beyond the call of duty to provide you with what you need - be it items you may have forgotten, extra coffee, etc. I have seen staff treated like scum by customers (and the customer's complaints turned out to be totally baseless) but the staffmember never lost their cool and continued to treat the customer politiely and tried to work with them to resolve their issues. That takes special people to handle a situation like that and I take my hat off to them! Great job!
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