The lobby was nice. The girl at the front desk seemed like she didn't really want to be at work. When I called to make the reservation, I had requested to have 2 rooms that were right next to each other and I was told that that would be feasible. When I checked in however I was given rooms 214 and 204, which are 5 doors apart from each other. When I questioned the staff member, she informed me that this was how it had to be because of the way the rooms had already been checked out. I told her that I had requested to have the rooms next to each other, so she began to switch things around. However when she went to look for rooms, there were many that she could not put us in because they had not been cleaned yet. She had a manager or supervisor come down to the front desk and the lady said that she would clean a room for me so that we could have our 2 rooms next to each other. I thanked her and went to the room that was already clean. The area we entered to get to our room was not nearly as nice as the lobby. In the room, it appeared that there was blood on 1 of the comforters and when we pulled it back, there were holes in the fitted sheet. The bed skirt looked like it had been hot-glued on at 1 point but was coming off now.
I went back to the front desk and the girl that checked me in apologized and moved us to another room, mentioning that she would discount the cost of the rooms. The next room which was on the other side of the room to be cleaned was much better but both beds were hoisted up with the plastic risers. This made me nervous but at least the bedding appeared to be cleaner.
When we finally got into the second room, I was disgusted again. The rolled baseboard was peeling off the walls in several spots, 1 of the pillow cases was ripped, 1 comforter had something black smeared on it (apparently a railroad worker had stayed in there and the supervisor who said she'd clean the room mentioned that only 1 bed would need to be changed because they only sleep in 1 bed), the fitted sheet in that bed has holes, and the pillow had seen better days. I actually went to the first room and stole a pillow so I didn't feel so gross. Needless to say, my family and I are not sleeping well tonight as we don't even want to crawl under the comforters. I wish I would have gone with a hotel I'd been to before rather than going for something cheap.
The rooms are supposed to be remodeled.... If that's remodeled, I'd hate to see what they originally looked like.
- Official Description (provided by the hotel):
- Great mallside location! Within walking distance to Target, and Hyvee (grocery store). Excellent location next to Interstate 235 in West Des Moines. Very close to downtown. Only a hop-skip-and-jump away from Des Moines entertainment venues! ... more less
- Reservation Options:
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- Also Known As:
- Valley West Hotel West Des Moines