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“Great service” 5 of 5 stars
Review of West Des Moines Marriott

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West Des Moines Marriott
3.5 of 5 Hotel   |   1250 Jordan Creek Parkway, West Des Moines, IA 50266   |  
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Ranked #4 of 16 Hotels in West Des Moines
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great service”
5 of 5 stars Reviewed August 1, 2013

The service was outstanding! Morgan checked me in and was so attentive and has outstanding customer service skills. He is a great representative for Marriott! I had an opportunity to observe him with another customer and he was just as attentive- very impressive! I was also very impressed with the food and service during our meetings here. I would definitely recommend this location for future meetings and stays.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, August 16, 2013
Shannate1,
Thank you for your review and high recommendations of West Des Moines Marriott. We’re happy to hear of your pleasant stay and appreciation of our attentive staff. I’ll be certain to pass along your kind comments to Morgan and will also recognize him with a special commendation for his outstanding customer service. We work hard on offering excellent customer service by having a team of genuine and dedicated associates. We enjoyed having you as our guest and hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Sioux Falls, SD
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 29, 2013

We researched hotels in the West Des Moines area and the Marriott was the least expensive, so that was the reason we selected this property. Our room was nice and the bed was fine, but I didn't like not having a refridgerator in the room. The entire staff however was extremely friendly and regardless of who it was or if you were coming or going, everyone cheerfully and sincerely greated you with some positive comment. They did have a resturant, so there was no complimentary breakfast bar, but the cost of the room was so much less, it didn't matter as much as there was a McDonalds and Perkins adjacent to the property in case you didn't want to spend $13.99 for the buffet breakfast. I would likely stay here again upon a return to the area.

Room Tip: Get a room on the upper floor to avoid the lobby and resturant noise...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, August 12, 2013
bnort1,
We’re delighted to hear from you, and we’re glad you enjoyed your stay with us at West Des Moines Marriott. I’m pleased to hear our hotel suited your travel needs and you found our entire staff friendly and welcoming. Your feedback is important to us, so we greatly appreciate you writing. We look forward to your return visit the next time you travel to West Des Moines.

Kind regards,
Lisa Tuller, General Manager
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Davenport
Top Contributor
99 reviews 99 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 22, 2013

What a pleasant surprise. The staff at this Marriott is fantastic. Every one from the front desk to the housekeeping personnel went out of their way to make sure you were happy with their property. The room was extremely clean, the beds very comfortable (only thing I would want improved is that their pillows were too soft). It was really nice to have a bar and restaurant in the hotel for a change. The service in the bar was great and the food we ordered was very tasty, but pricey. We did not eat breakfast there because of price and walked over to the Perkins instead. The best part of all was this gem's room rate was actually less than the Hampton Inns. I would definitely stay here again. Note: rating chart wouldn't let me give any rating but terrible. It should be a excellent.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, August 5, 2013
DavenportPete,
Thank you for taking a moment to write a review about your stay with us at West Des Moines Marriott. It’s wonderful to hear we exceeded your expectations with our excellent service, clean rooms, and comfortable beds. We’re happy to have had you as our guest, and we hope you’ll have an opportunity to visit us again in the near future. Thank you once again for writing.

Kind regards,
Lisa Tuller, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 16, 2013

Checked into this hotel for one night. The room was very clean and spacious, and the staff was friendly. The check in process was efficient, and the agent suggested I prearrange a cab for the morning which was very helpful.
I got sick in the evening of my stay, so I ordered soup and hot tea through room service. It was just okay, but had I felt well, I would have chosen a different dinner anyway. The soup was tasty but cold. I was not upset b/c keeping soup hot is difficult, even in a restaurant setting, so my expectation through room service was not too high anyway. The most annoying "miss" by room service was the ice water and lemons (for my tea) I repeatedly asked for. My throat hurt so bad that I actually called back down to see if they wouldn't mind running them up to me, and of course they did, right away. I would stay here again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, July 29, 2013
Raganreview,
We thank you for sharing your feedback on your stay with us at West Des Moines Marriott. It was a pleasure to have you as our guest, and we’re glad you enjoyed our friendly staff, as well as our clean and spacious accommodations. I sincerely apologize that the quality of our room service did not exceed your expectations. Your feedback is important to us as we continually strive to provide exceptional experiences to all of our guests. We do hope you visit us again the next time your travels bring you to West Des Moines. Thank you once again.

Sincerely,
Lisa Tuller, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

We came down to attend a couple Iowa Cubs' game every year and like staying at Marriott brands. This was our first time staying here and was pleased with our stay. Location was great, just off the interstate and north of the Jordan Creek Mall. Our room was clean and just what we asked for. Didn't have much dealings with the staff, but the ones we did seemed pleasant. Only drawback was that the housekeeper tried coming in at around 9:30am to clean our room. We had the door locked so they didn't get in. One of the few places we stayed that had a full bar in it and is a good place to get a drink. Would stay here again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, July 22, 2013
MandHZimmerman,
We appreciate your review and for choosing to stay with us while attending a couple Iowa Cubs’ games. I’m happy to hear you were pleased with your stay and found our location accessible and convenient for your travels. We hope to see you again soon at West Des Moines Marriott. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Falls, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2013

Stopped in for a couple nights, treated very well, quiet, great beds and pillows. Not enough towels for four people and the only working ice machine was two floors down.. Other than two small issues it was as usual, a well run Mariott. Would stay there anytime..

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, July 20, 2013
John J,
We appreciate you writing a review about your experience with us at West Des Moines Marriott. It's great to know that you enjoyed our clean and comfortable rooms, as well as our friendly staff. Your feedback is important to us so we appreciate you bringing these issues to our attention. We hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 10, 2013

This hotel has been the host hotel for the Good Guys national car show for quite a few years. It is on the outskirts of Des Moines, yet close to the Jordan Creek Parkway Mall (within 2 miles). Jordan Creel Parkway Mall is huge with great shopping and even greater restaurants. This hotel has been remodeled within the past two years. The rooms are large, clean and up to date. The staff is premium. The parking is ample. It is right next door to a McDonald's for a quick bite to eat and right across the street from a gas station/quick shop. Very convenient. Right off the interstate. We highly recommend this hotel, even if you are not at a Good Guys Car Show.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review, July 20, 2013
Cindy W,
Thank you for your review and complimentary feedback on our great hotel and excellent staff. We’re honored to be the host hotel for the Good Guys National Car Show, and we’re glad you found our clean accommodations and convenient location ideal for your stay. We appreciate your high recommendations of our hotel to future travelers for any occasion. Please plan to visit us again soon at West Des Moines Marriott. Thank you again for writing.

Sincerely,
Lisa Tuller, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Parkway, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Des Moines
#5 Romantic Hotel in West Des Moines
#7 Family Hotel in West Des Moines
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 
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Also Known As:
Marriott West Des Moines Hotel West Des Moines

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