Took a small group of honors students to Des Moines for an academic competition and stayed at the WDM Marriott in early December. Several days later, I noticed an unexplained $265 charge on the card. What might THAT be for, I called to ask, as I was never directly notified of it. Accounts told me it was a penalty for smoking in the one of the rooms, then sent me the photographic evidence filed away to back up their claim. The photos included two shots of hotel garbage cans overflowing with fast food waste, multiple cigar boxes and condom wrappers. Furthermore, their "evidence" was date-stamped 1/1/2007, which made sense to me, as this did indeed look like the remnants of some New Year's Bash. I called once more. Are you quite certain you'd like to stick with your story that my four 15 and 16 year-old female honor students left...THIS...behind...in the one or two hours they were actually at the hotel and awake. You are telling me they hosted a cigar-smoking bachelor orgy, and perhaps they thought that might go unnoticed? And what should I think about this 2007 datestamp? After a couple hours of back-and-forth emails, they admitted they could not verify what photos belonged with what event, room, situation, etc., and retracted the credit card charge. This was the right outcome, of course, but I was left wondering how many other groups might have been charged recently as a result of similarly slipshod procedures. I suspect some businesses would not notice errant charges on a corporate card, or bother to investigate.
Choose a room where you will not somehow be scammed $265.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review. All feedback is valuable to us so that we can improve and perfect our guest experience. We will definitely readdress the importance of accuracy with our associates. We put a lot of emphasis on providing smoke-free guestrooms as Marriott promotes all their hotels in North America as non-smoking. I do agree with you that we must be accurate with our supporting documentation. Again, thank you for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.