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“Very clean and nice helpful staff” 5 of 5 stars
Review of Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
3.0 of 5 Hotel   |   6075 Mills Civic Parkway, West Des Moines, IA 50266   |  
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Ranked #5 of 16 Hotels in West Des Moines
Certificate of Excellence 2014
Coon Rapids, Minnesota
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Very clean and nice helpful staff”
5 of 5 stars Reviewed August 15, 2013

We stayed here and we were very happy with our stay.. we had to come very late into the night due to some travel problems we had. We ended up getting here at 3am and the hotel staff was so nice, they could see we were stressed.. they offered to open the pool and hot tub to use so we could relax a bit... they also allowed us a very late check out, 4pm... rooms were very clean and big... great stay!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    63
    42
    13
    3
    1
See reviews for
34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Simpsonville, South Carolina
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 12, 2013

My husband, daughter and I stayed here for three nights. Approx. 15 min. drive from the airport. Very nice hotel in a great area. The hotel is new and nicely decorated. Rooms are a nice size and well decorated. Showers are a great size and plenty of counter space. I had forgotten my hair dryer and expected to have to use the typical "suck to the wall" hair dryer but they had a regular hair dryer. The morning breakfast has a very good selection, though I think they could make less at a time so that it does not get cold before they need to replenish again. The wait staff in the restaurant is very friendly as well. We also opted to eat dinner in the restaurant one night which was very good. I had the stuffed pork chop, my daughter a steak and my husband had pasta. All was very good and again very good service.
There is plenty of great shopping very close to the hotel, both strip mall and a very large mall within minutes. There is also a Starbucks within a 5 or so min. walk from the hotel.
We would recommend this hotel to others for sure !

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 6, 2013 via mobile

I hate hate hate giving this hotel consistently rave reviews because the price has almost doubled from my last stay but what can I do? They deserve it. They under promise and way way way over deliver.

Stayed June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 6, 2013 via mobile

Nice newer hotel with a great location. Comfortable beds and pillows. The pool was nothing like what they represented in the pictures from the hotel. They made is look 3x bigger than it is. It is a nice hotel, but for the price would stay next time at Hilton or Hilton Garden Inn. Asked to have our room upgraded since we are platinum members. If they are not able to provide this benefit because they are full, they should offer something else. It would seen like good business to me.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review, July 21, 2013
Dear Shannon R,

Thank you for taking the time to share your experience regarding you stay at our hotel. We value you as an IHG Rewards Club Platinum member and your opinion is very important to us, as it helps us identify areas in need of improvement. We apologize that you were not recognized as a Platinum Member, and that we were unable to honor your request during your stay. We are also sorry for the hotel facilities which fell below your expectations. Rest assured these issues will be looked into.

We hope that you will choose to stay with us again so we can make it up to you. Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 1, 2013

Everyone was very nice and welcoming. My daughter just got her braces (sore & couldn't eat) and they were kind enough to microwave her Easy Mac for us in the restaurant. I didn't like that they didn't have a microwave or refrigerator in the rooms. There was an obvious place where it should be. When I asked about one, they had already distributed the supply they had. A little crazy for the price I was paying. The area was GREAT, A LOT of restaurants and shopping. Johnny's Steakhouse inside was very nice. My family ate the breakfast buffet in the mornings and they said it was good.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carroll, Iowa
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 8, 2013

Upon arrival at the hotel, I was acknowledged as a rewards member and given 2 free drink cards. This was a great way to start the night! However, upon entering our room on the 5th floor, when I had specifically requested the top floor so I wouldn't hear guests above me, I was disappointed to find that for a room that was over $100 a night, there is not a fridge or microwave. The beds were also too soft for my liking as I have a bad back. There was no conditioner in our room, either. If all of this wasn't bad enough, we could hear the exact words of "pleasure" from the woman in the room above us! I was with my children so it was quite uncomfortable. We decided to go check out the pool and there were dirty towels lying all over the pool area. Later on that night, while trying to sleep, I could hear the tv in the room next door. I would not recommend this hotel unless you have no other options!

Room Tip: Make sure you get a room on the top floor!!
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review, June 25, 2013
Dear kapmom44,

Thank you for being an IHG Rewards member and for leaving us a feedback. I am sorry we were not able to exceed or at least be at par with your expectation. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, b.c.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2013

Of all the hotels we stay in during the year this is truly our favorite. Excellent management and staff make this a must to stay. Very clean and well maintained. Great food in house and nearby. Highly recommended

Room Tip: They are all good
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Address: 6075 Mills Civic Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in West Des Moines
#5 Business Hotel in West Des Moines
#7 Family Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Number of rooms: 137
Official Description (provided by the hotel):
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner; and kids under 12 eat for free. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn

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