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“Great location” 5 of 5 stars
Review of Hilton Garden Inn West Des Moines

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Hilton Garden Inn West Des Moines
3.0 of 5 Hotel   |   205 South 64th Street, West Des Moines, IA 50266   |  
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Ranked #1 of 16 Hotels in West Des Moines
Certificate of Excellence 2014
Wichita, Kansas
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Great location”
5 of 5 stars Reviewed December 14, 2012

If you are shopping at Jordan Creek this is a good location. Not really within walking distance in the winter but they do have a shuttle! Staff very welcoming. Our expedia reservation said we had breakfast but when we got there the breakfast was not included, $8 something a person I believe, and I didn't have anything to prove I had booked that rate. The room rates were the same when I was booking (?) so naturally I took the with breakfast rate. We didn't get breakfast so that was disappointing but still giving 5 stars.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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283 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
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  • Any
English first
Marshalltown, Iowa
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 of 5 stars Reviewed December 11, 2012

Very nice newer hotel that is located across the street from the East end of Jordon Creek Mall. Rooms are spacious, clean and comfortable. There is a shuttle that will transport you a short distance but we did not utilize it since it only ran until 9:45pm. The mall closed at 10 pm and we decided to take in a late movie. The only thing we would have liked to have was a little something to eat in the am before we were off shopping. They serve a full breakfast but charge approximately $9.00 per person for it. We did not feel like a large breakfast and asked if they offered something "continental" style, like a bagle or muffin. We were told yes but there was a charge for that too. We felt that for what we paid for our room they could have least afford to offer a bagle free of charge. Not a big deal but a little annoying nevertheless.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Indiana
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 30, 2012

Booked last minute at this property for a funeral. Arrived late in the evening to a new looking Hilton Garden Inn with friendly staff. Room was spacious with a comfortable bed, nice bathroom and adequate space to relax. Pool and Hot Tub area was very large and it was nice to relax after a long drive. If I am in the area again I would definitely stay at this property. Did not have much of a chance to visit the surrounding area, but the property seemed very conveniently located near plenty of shopping and restaurants. Great job!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Illinois City, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2012

Have stayed here multiple times with my family. The pool has a great wading pool with water spouts for the little kiddies to play without needing an adult in the pool with them. The hotel rooms are nothing special but were clean. The staff is OK, the breakfast is good. If you are looking for a clean, comfortable place to stay with a young family- this is a great choice!

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
135 reviews 135 reviews
101 hotel reviews
Reviews in 50 cities Reviews in 50 cities
326 helpful votes 326 helpful votes
5 of 5 stars Reviewed November 12, 2012

I've stayed at this hotel a number of times, and I am impressed by the consistently friendly service. The staff is sharp, and ensures check in is pleasant, the stay is great, and check out is only sad because I have to leave the hotel. The rooms are very clean and quiet. The hotel is close to malls, shops and restuarants. This is my favorite Hilton hotel in Des Moines.

Room Tip: I prefer the two room suites.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
52722
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 25, 2012

Spent one night at the Hilton. We have stayed here many times in the past several years and I will continue to go back. We paid up front for the room and got a cheaper rate (it is a no cancellation rate) When we got to the hotel they gave us two breakfast coupons. We have not had breakfast there in the past because it cost $9 a piece and we just went over to Jordan Creek Mall and ate at Panera before shopping. But this time we stayed and I must say the breakfast was great - cook to order items as well as the regular buffet. And eating off of china and metal utensils instead of paper plates and plastic was a plus. And have the attendants pour you coffee at the table was so nice. No problems with the room. Bathroom was clean. I would recommend this hotel if you are going shopping at Jordan Creek Mall or vicinity.

Room Tip: We did ask for a quiet room away from the ice machines and elevator and they honored my request.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, Missouri
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 20, 2012

I stayed here with my husband and two kids while visiting my in-laws last weekend. Overall it's a nice, comfortable hotel. We wanted a hotel room that had a separate sleeping and living area. The room we booked had a living area with a pull-out sofabed, separated by a door to the bedroom that had two queen-sized beds. The queen beds were extremely comfortable. However, my son said that the sofabed in the living area was extremely uncomfortable. (He ended up folding the bed back up and sleeping on the sofa). The room was clean, however, the toilet was extremely loud. Seriously, it sounded like an F-14 launching off an aircraft carrier every time someone flushed. We joked about it, but it was a bit annoying. The shower also squeaked a bit.
I forgot my toothbrush and was courteously given one by a front desk staff member. And my husband called me a hero when the front desk gave me a bottle opener.
We enjoyed the pool area. There's a large pool for "serious" swimmers, a slightly heated shallow pool that is perfect for little kids, and a hot tub. (Tip: don't turn the bubbles on in the hot tub. If you do, the chlorine rises up and burns your eyes, forcing you to get out quickly). The breakfast buffet was delicious, but pricey. I know I'm thrifty, but at the price point of this hotel, I expect a free breakfast. With tip, breakfast was $36 for two adults and two kids. We only ate at the hotel one day. Overall, a good hotel to stay at when we're able to splurge.

Room Tip: We were in room 235, a deluxe 2 queen bed suite. We couldn't hear any noise from outside the roo...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn West Des Moines

Address: 205 South 64th Street, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in West Des Moines
#1 Family Hotel in West Des Moines
#2 Business Hotel in West Des Moines
#3 Romantic Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Des Moines 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn West Des Moines located close to Wells Fargo Corporate Offices and Jordan Creek Town Center. Whether you're traveling for business or leisure, our hotel in West Des Moines, Iowa is conveniently located near the restaurants, entertainment and shops of West Des Moines. Our Iowa hotel is near Interstate 35, Interstate 80 and 20 minutes from downtown. Plan a business conference or party in over 3,000 sq. Ft. Of flexible meeting space. Our experienced catering staff will assist with the menu and details. Stay connected with complimentary WiFi in guest rooms, common areas, and our 24-hr business center. Enjoy a workout in our fitness center or a swim in our indoor heated pool. Start the day with cooked-to-order omelets, waffles, or French toast in our Great American Grill(R). The restaurant is also open for dinner. If you'd prefer a relaxing dinner in your guest room, order room service or pick up a prepared meal at the 24-hour Pavilion Pantry(R). ... more   less 
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Also Known As:
Hilton Garden Inn West Des Moines Hotel West Des Moines
Hilton West Des Moines
West Des Moines Hilton

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