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“Awesome location and a great hotel” 5 of 5 stars
Review of Residence Inn Des Moines West

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Residence Inn Des Moines West
3.0 of 5 Hotel   |   160 South Jordan Creek Parkway, West Des Moines, IA 50266   |  
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Ranked #6 of 16 hotels in West Des Moines
Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Awesome location and a great hotel”
5 of 5 stars Reviewed 3 days ago NEW

This hotel was a great place to stay while we were in Des Moines. There is so much to do around this hotel with movies, mall, and tons of restaurants. The staff was all very nice, and I'm starting to think Residence Inns hire really good people cuz I've had good interactions with staff at several Residence Inns. Our room was clean, parking is easy, and for a large hotel the pool & workout room was immaculately clean. The staff knew the area and had no problems referring us to restaurants, a fun local park, and anything else we asked about. We will be coming back to this hotel in the fall for a holiday shopping weekend.

Room Tip: Even though the hotel is surrounded by restaurants, a mall, and a busy street it seems to be far eno...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 people have reviewed this hotel

Traveler rating
    48
    28
    5
    2
    3
See reviews for
30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Omaha, Nebraska
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed here this past weekend as we attended the Des Moines Metro Opera. The staff were all friendly and professional, the room was quiet and comfortable, and the breakfast in the morning great. The only suggestion I would have is-switch the sausage patties! They were like rubber chips with no taste. Other than that the breakfast was wonderfully generous and the coffee terrific. We did make use of our little kitchenette before we left for the opera and it was perfect. the towels were also very soft. We didn't use the pool or exercise room but the amenities looked great. With all the shopping nearby I might go out and stay for the weekend before the holidays. Thanks for a great stay!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review, 3 days ago
Thank you very much for taking the time to review us on TripAdvisor. Any and all feedback is very important to us as we want to make sure our guests are satisfied with all aspects of our property. We are glad you enjoyed the hot continental breakfast but we will make sure to rethink the sausage patties. We are also glad you enjoyed our prime location and hope you do choose to return and stay with us for some shopping before the holidays are upon us once again. We look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I attended a family reunion/birthday the 4th of July weekend. We selected this facility because of the location. This facility is close to everything you would need,restaurants, mall, department store. The property is beautiful and has a nice relaxing outdoor living area with a pond. My husband had a pleasant check inn. He had a short conversation with Sandy and another lady concerning his Buffalo Solder hat. Apparently the lady didn't know the history of the Buffalo Solders.

The air condition was not working properly the first two days, housekeeping did not clean our room the first day and then on the 2nd day even though the towels were picked up, the bathroom floor was not cleaned and toiletries were not left.

On Sunday we told the desk clerk Dante that something had to be done with the air, Dante Immediately took care of us and he even was prepared to move us to another room if the air didn't work, but he was able to make a temporary fix, we couldn't use the auto feature so we had to pick a good temp because that was going to be the constant temp.

On Monday we talked with the General Manager Nocona and the Assistant General Manager Chelsey. We explained to them the issues that we had and that we didn't have a pleasant stay because of what had taken place. Both were very apologetic and assured us that this was the exception and they would look into everything. When we returned the late that evening the TV had been replaced, we had toiletries and the room was a nice temperature.

Outside of the issues that we had the staff was very nice, Suzy handled the breakfast buffet and was very attentive and always had a smile and greeted all the guest with "Good Morning is there anything that I can do for you". The desk clerks Sandy and Dante are very professional and want to make sure that every guest is 100% satisfied with their stay.

Thank You Nocona and Chelsey for taking the time to listen to our concerns and taking Immediate action to make our remaining night great. Also thank you for such a clean facility, not once did I see trash on the ground or trash containers overflowing.

We prefer the Marriott family and will continue to be a loyal customer of their.

Room Tip: The rooms are insulated well, we did not get any noise from our neighbor or hall way noise.I believe...
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Green Features: I am not an environmentally friendly person, but this facility is very clean, you won't find trash in the grass, the trash containers are kept clean never overflowing.
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review, 1 week ago
Cynthia,

Thank you so much for taking the time to write a review on TripAdvisor. We appreciate all your truthful feedback. We are glad we were able to make up for it in the end and continue to have you and your husband as loyal Marriott customers.

Your feedback is greatly appreciated so we can share with the staff and the rest of Marriott how we are doing, whether it be good or not so good. We love to be able to continue to provide our guests with excellent customer service so if we happen to need to improve on something, we like to be able to hear directly from our guests so we can handle any issues.

Again, thank you for meeting directly with us and providing us with truthful, informative feedback here on TripAdvisor.

Nocona Mollendor
General Manager
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South Georgia
Top Contributor
105 reviews 105 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here while in WDM for a class reunion! I love this location! The best restaurants and shopping is directly behind this hotel. You literally walk out your back door and you are there.
The rooms are in very nice condition and the front staff is always friendly and helpful!
Love the free breakfast too!

Room Tip: 4th floor with view of pond is very nice!
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review, 3 weeks ago
Thank you for your wonderful response! We are so glad you enjoyed your stay and were able to enjoy the cloe proximity to the Jordan Creek Towncenter as well. We hope you enjoyed your class reunion and will come back to stay with us in the future when you are in the Des Moines area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I use this residence in semi-annually and am never disappointed. Many hotels in this area of West Des Moines are nice but what makes this Residence Inn stand above them is the staff. The place is always spotless and every staff member is very nice and extremely helpful. The general manager is first rate and does a fantastic job. The location is next to the pond area and walking is easy to the mall, to the other retail shops and a variety of name restaurants. Can't go wrong here.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review, 4 weeks ago
Thank you for the kind Trip Advisor post! It’s great to hear that you had an enjoyable experience and we hope to have the opportunity to welcome you back soon.

--
Nocona Mollendor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked a room at the last minute during our summer road trip. This place is in a convenient location off the interstate and is situated amongst numerous stores and restaurants. We weren't sure what to expect but found it was fantastic! The room was huge, clean and exceeded every expectation I had. We had a two room suite for the night that was perfect.

In addition to the room they served a hot breakfast in the morning. The breakfast had the usual staples as well as sausage, waffles and breakfast burritos. The lady heading up the breakfast, Suzy, was friendly and fast. It was just as clean and as far above our expectations as our room was. We will definitely stay here again when I'm through Des Moines!

Green Features: The have offers to hold off on laundry services, at your request, to conserve.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review, 4 weeks ago
Brad:

We are so glad you decided to stop during your road trip to stay with us here at the Residence Inn in West Des Moines. We are so happy to hear that you enjoyed your stay and that we exceeded your expectations. It thrills us that you had an above and beyond stay and that you will stay with us again in the future! Thank you again for your kind words!

--
Management
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White Salmon, Washington
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 13, 2014

We were in Des Moines for a family emergency, so booked it online at the last minute, with trepidation, not knowing the city at all. We were so pleased with the location, next to a big mall, with lots of restaurant choices. There is also a big cinema complex. The staff was very friendly and helpful, the people in the breakfast room were very efficient and friendly, too. Lots of choices for breakfast, with different entree's every day. We didn't get to take advantage of the Mon-Wed evening social hour, but it looked really good. The room was clean and well appointed. The walls were a bit thin, what with a barking dog next door, and hearing showers. We would definitely stay here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nocona50266, General Manager at Residence Inn Des Moines West, responded to this review, April 16, 2014
Thank you for your review. I am happy that you enjoyed your stay with us and we do apologize about the noise issue that you had. We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn Des Moines West

Address: 160 South Jordan Creek Parkway, West Des Moines, IA 50266
Phone Number:
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in West Des Moines
#6 Business Hotel in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Des Moines West 3*
Official Description (provided by the hotel):
The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more   less 
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn

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