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“Excellent and convenient stay at the Courtyard” 4 of 5 stars
Review of Courtyard by Marriott Des Moines West/Jordan Creek

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Courtyard by Marriott Des Moines West/Jordan Creek
3.0 of 5 Hotel   |   410 S. 68th Street, West Des Moines, IA 50266   |  
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Ranked #5 of 16 Hotels in West Des Moines
Okoboji, Iowa
Top Contributor
231 reviews 231 reviews
35 hotel reviews
Reviews in 79 cities Reviews in 79 cities
71 helpful votes 71 helpful votes
“Excellent and convenient stay at the Courtyard”
4 of 5 stars Reviewed January 24, 2014

This was our first stay at this Courtyard. It is conveniently located near our daughter's apartment and right by Jordan Creek shopping and restaurants. It is a newer hotel with typical courtyard decor but the lobby and rooms were nice and we took advantage of the breakfast bar in the morning. We enjoyed the yogurt and fruit although breakfast is not complimentary like the nearby Fairfield Inn where we often stay. We preferred this Courtyard to the Fairfield however.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review, January 29, 2014
Thank you so much for sharing these great comments about your time with us! We are so very glad to hear you had a nice stay and able to take full advantage of our Bistro.

It would be our continued pleasure to accommodate you on your next trip to West Des Moines!

Sincerely,
Krysia Hannam, Sales Manager
khannam@thmc.biz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Rapid City, South Dakota
Top Contributor
140 reviews 140 reviews
19 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed December 16, 2013

We all live out of DSM, and my mom was having surgery at the nearby ortho outpatient facility, so my sister and I met up with her a day early for a girls' day. (Why not make an event out of it?) This hotel was the perfect location for shopping at Jordan Creek, a movie, and dinner at Fleming's. The hotel itself has excellent service and is so pristine that I thought it must be brand new, however I see reviews going back a while. They've obviously done a great job with upkeep. No free breakfast, but there are so many great places to eat in DSM we didn't mind. The room was clean and we appreciated having Starbucks in the lobby.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review, December 20, 2013
Thank you for taking the time to share your experience with us. We are so happy to hear you had a great time at our hotel, and were able to enjoy all that we have to offer!

We are looking forward to accommodating you again!

Sincerely,
Krysia Hannam, Sales Manager
khannam@thmc.biz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2013 via mobile

We stayed at this property with our daughter's basketball team and was very happy with our experiences. What made our stay special was the staff. From the front desk to housekeeping, they made us feel very welcome. The lobby area and rooms are very clean. While the girls enjoyed their downtime swimming, I got a quick workout in the gym, which had enough machinery to meet my workout needs. The hotel is very conveniently located for shoppers with a mall across the street. I would have no hesitation recommending this property to family and friends.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review, November 20, 2013
We are so thrilled to hear that you enjoyed your recent stay with us! It was such a pleasure to accommodate your team during your time in West Des Moines.

Please think of us for your next travels as it would be an absolute pleasure to host your team again!

Sincerely,
Krysia Hannam, Sales Manager
khannam@thmc.biz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Colorado
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 4, 2013

The staff here is very pleasant and helpful. The hotel is conveniently located not too far off the highway and near Starbucks, Trader Joe's, Walmart and many other stores. It's surprisingly quiet too.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review, November 11, 2013
Thank you for taking time to share your most recent experience. We are so happy you enjoyed your stay and our prime West Des Moines location.

We hope to see you again soon!

Sincerely,
Krysia Hannam, Sales Manager
khannam@thmc.biz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 22, 2013

We had been planning a trip to WDM for the last month or so and had "reservations" at the Courtyard or so we thought. We left the Milwaukee for our road trip and when we got to the Courtyard all we wanted was to relax before heading out for the evening. Well lo and behold, we get there to check-in and they don't have our reservation! Checked the other Courtyards and they don't have it either. Turns out that neither my GF or I had made the reservation. We just assumed the other person did! Fortunately there were a handful of rooms left and the front desk agent was able to get us in a king room on a higher floor with no issues for less than what we originally thought the price would be.
Our room was very clean and modern and relatively spacious with a microwave and a mini-fridge. Bed was comfortable but the pillows could've been a little larger. Shower was strong and they even had Paul Mitchell products (yesssss)
Pool was a little small but each time we used it, it was empty. Hot tub was small but clean.
Even though they were at full capacity on Saturday night, it literally felt like we were the only ones on the top floor that night. We couldn't hear anything.
Overall it was a very pleasant stay, the front desk agent was very friendly and answered all of our questions, and we slept great both nights. The hotel is ideally located to a lot of chain restaurants like Fuddruckers, Chick-Fil-A, etc., within walking distance of Jordan Creek shopping center and minutes from the interstate. We will definitely be back the next time we are in DM.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review, October 23, 2013
We are so happy you had such a great experience with us! Thank you very much for taking time to share this.

Please let us know if there is anything we can do to make your next stay more enjoyable and we hope to see you again soon!

Sincerely,
Krysia Hannam, Sales Manager
khannam@thmc.biz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte, nc
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 14, 2013 via mobile

Nice hotel with nice amenities including an area out back with tables and chairs. They have a huge open area that includes the bar and restaurant area, a large work area with several workstations, and a huge lobby area with couches, etc. the rooms were very clean and nicely up to date. Service wS excellent.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review, October 16, 2013
The entire staff at the Jordan Creek Courtyard is so happy to hear you enjoyed your recent stay! It is so great you were able to take full advantage of our large and inviting lobby/work area. This time of year is ideal for the courtyard gazebo and outdoor seating!

Thank you for taking time out of your day to share this experience with us and all other potential hotel guests. It is our pleasure to service your travel needs and look forward to seeing you again very soon!

Sincerely,
Krysia Hannam - Sales Manager
khannam@thmc.biz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

I recently just got married in Des Moines and I had to find a hotel to put all my friends and family up in near our venue. I had looked and looked at hotels and was SO happy when I came across the Courtyard! Kyrsia, the sales manager there, helped me with everything that I needed. She was my saving grace while planning a wedding from AZ. The fantastic service did not just stop at Krysia the WHOLE staff was phenomenal. The rooms are immaculate and very large. The beds were very comfortable and quiet. The hotel is also located very close to Jordan Creek Mall where you can find many shops and restaurants within walking distance. If you don't feel like walking the hotel has a restaurant that is open for breakfast and dinner:)

I would strongly suggest to anyone coming to the area to stay at this Marriott you will not be disappointed, I will promise you that!

Room Tip: I stayed in a suite and it was HUGE!! If you need an extra living area I would choose a suite but my...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krysia H, Sales Manager at Courtyard by Marriott Des Moines West/Jordan Creek, responded to this review, October 9, 2013
Thank you so much for taking the time to share your experience! It was truly an honor to be involved in such a special time and a pleasure getting to know your entire group!

Please think of us the next time you are in town or maybe for an anniversary trip!

Again, we cannot thank you enough for choosing the Jordan Creek Courtyard. You are truly what makes us successful and loving our hotel each and every day!

Sincerely,
Krysia Hannam - Sales Manager
khannam@thmc.biz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Des Moines West/Jordan Creek

Address: 410 S. 68th Street, West Des Moines, IA 50266
Location: United States > Iowa > West Des Moines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in West Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Des Moines West/Jordan Creek 3*
Number of rooms: 98
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