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“Not too bad. Quiet and better than expected” 4 of 5 stars
Review of Candlewood Suites Waterloo-Cedar Falls

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Candlewood Suites Waterloo-Cedar Falls
2.5 of 5 Hotel   |   2056 La Porte Rd, Waterloo, IA 50702   |  
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Ranked #8 of 16 Hotels in Waterloo
Wildwood, Missouri
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Not too bad. Quiet and better than expected”
4 of 5 stars Reviewed February 26, 2013 via mobile

Check in was reasonably prompt. The room was clean and quiet. Did not realize the place was more of an extended stay hotel as we were surprised with no maid service after the first night. No big deal but something to be aware of.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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46 reviews from our community

Traveler rating
    13
    15
    9
    6
    3
See reviews for
7
6
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed February 22, 2013

It was a great place to stay, we got an awsome deal on our room even though it was last minute. The hotel staff was very nice and professional. Next time I'm in the area I will be staying here again. Thank you for everything

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 21, 2013

I was there on family trip I had a great experience best customer service nice rooms I would love to stay there again and I would highly recommend this hotel to all my friends family :):):):):):):):):):):):):):):):):):):)

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed February 20, 2013

Usually have good luck with Candlewood Suites. Conditions here were average, at best. Convenient location. Plenty of retail in area. Room was acceptable. (First room we received had not been cleaned) Bed was good. Hotel is fairly new but already looking quite distressed. Candlewood Cupboard/Snack Shop (refrigerator) was filthy. Front Desk said hockey tournament guests had just checked out after the weekend? Would not recommend and will most likely, not stay at this property when in area again. Hard time justifying over $100 rate for this property with other options in same location.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Waterloo-Cedar Falls, responded to this review, March 5, 2013
Dear offthewindow,

We appreciate your feedback regarding our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We are truly sorry you found your stay less than satisfactory and we regret our hotel did not live up to your expectations. Rest assured that all of the points that you raised in you review will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurnee, Illinois
1 review
5 of 5 stars Reviewed January 27, 2013

I come to waterloo, Iowa for business trip. I have to stay for quite a long time at this location. I work at John Deere in downtown location. For my stay, this hotel has all the necessary amenities.
Staff is very friendly. Shopping center is in walking distance. Cupboard items are very helpful when you are tired from work and don't feel like to go out for super, cupboard items comes handy.
Mall area is good to visit during the weekend and plenty of choices to eat outside.

overall pleasant stay and very enjoyable.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
1 review
5 of 5 stars Reviewed January 26, 2013

After reason all these reviews, and staying on January 2013 for a business stay, I found out that there is plenty of supplies in the room and cupboard. Full kitchenette is very helpful. This hotel was my home away from home! All the emmenities really accommodated my stay and made it very easy for me to do work and still have a relaxing stay. The staff was very friendly and helpful. The overall cleanliness of the hotel, was probably one of the best I've been to! And I travel a lot!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota City, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 6, 2012

I read all of the bad reviews and thought about canceling my reservation, but it was too late and I would have been charged. So I hesitantly checked in. My request for a room away from smoking rooms was taken care of. Both of the people working the front desk were prompt, friendly, efficient. As I opened the door to my room I was pleasantly surprised to see an updated, clean suite. Full-size refrigerator, microwave, and dishwasher. New flooring and carpeting - clean. Updated bathroom - clean. Bedding - clean. And the bed was pretty comfy. Lots of electric outlets, placed where you can use them easily. Free wi-fi. It isn't the quietest place, but not many hotels like this are. That is why I travel with earplugs for sleeping. Lots of restaurants and shopping nearby for convenience. I will definitely stay here again if I am back here again for business.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Waterloo-Cedar Falls

Address: 2056 La Porte Rd, Waterloo, IA 50702
Phone Number:
Location: United States > Iowa > Waterloo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Waterloo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Waterloo-Cedar Falls 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Welcome to the Candlewood Suites Waterloo - Cedar Falls. Our hotel is located within walking distance of area attractions and is just seven miles from the Waterloo Regional Airport (ALO). If you're without a car during your stay in Waterloo, you can enjoy the convenience of having several attractions within walking distance of our Waterloo hotel, including the Crossroads Mall, the Isle of Capri Casino and the Lost Island Water & Theme Park. Other attractions less than 10 miles from our Waterloo, Iowa hotel include the Grout Museum District, the National Cattle Congress, the Phelps Youth Pavilion and the stadiums for the Waterloo Blackhawks and the Waterloo Bucks. In addition to our close proximity to area attractions, business guests also appreciate our hotel's proximity to local businesses. Businesses within a few miles of our accommodations include John Deere, Tyson, Allen Hospital and Sartori Hospital. With a variety of comfortable rooms and amenities, you'll feel like you never left home during your extended stay in Waterloo, Iowa. Our hotel offers amenities to help you keep up your daily routine, including a 24-hour business center, fitness center and an indoor pool. Other amenities include free guest laundry facilities, a convenience store and free, high-speed Internet access. You can get comfortable, when you stay at our extended stay hotel in Waterloo, IA. ... more   less 
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Also Known As:
Candlewood Suites Waterloo-Cedar Falls Hotel Waterloo

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