We have stayed at this location several times and was previouly very satisfied with the well kept and clean rooms. This last time however, the room we were given was less than satisfactory. First off we found hairs in the soap dish, and on the desk top. Also we saw that there was tooth paste on the back of the bathroom door, dirt on the wall by one bathroom outlets, the bathroom vent was fithy, around the walk in shower there was water damage near the floor as well as obvious lack of cleaning, the phone receiver looked greasy, and an obvious lack of dusting throughout the room.
I let the person at the desk know that the room was not up to the standards we had come to exspect and she said she would not charge us for the night. We told her that we didn't want that, that we would pay for the room, but thought that they should know. Well, they left an invoice under our door during the night, showing that they had not charged us for the room. We went to the desk the next morning and made them charge us for the room. I didn't want them to think that we were looking for a free night in bringing these issues up. They were very apologetic but made the excuse that they had new help and that they would be give a warning.
What should happen, in my opinion, they should train their people better and follow up with inspections. This ais a management problem, I certainly didn't want to here that they were going to write someone up. This was not only an issue of cleaning, but also of keeping up with proper maintenance.
If we stay here in the future, I would first ask to see the room!
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- Also Known As:
- Hampton Inn Waterloo Hotel Waterloo
- Waterloo Hampton Inn