I was traveling for an event with family and had to stay at this place because I am a bargain stayer! For the price this place is very nice. The front desk clerk, Patricia, was very friendly, helpful and you could tell she loves to help people. I was checking in and the manager, Tammy, came into the front desk area and was cursing and very unprofessional appearance. She is NOT professional AT ALL and if she was my boss I would file a formal complaint with corporate. Over the time of my stay I had seen her there, off and on duty, and she is very rude to customers as well. Management should be professional at all times and she is making a bad name for this hotel. I feel sorry for the staff. I also overheard her talking about staff to another guest in a bad manner. That is NOT professional at all and it breaks confidentiality of management. If I was the owner I would find a new manager and get her out of the hotel fast as can be!!!! I had called down for some towels a couple of times and Becky was very helpful. I would come and go a lot during my 4 day stay and I do say, Becky and the 3rd shift gal(didn't get her name) were on their personal phones a lot and there was a man out front with his dog(seemed friendly even though he was not being held onto even though he had a leash attached to him). I liked my room, it was clean and smelled good when I arrived. The first night was quiet. Housekeeping came the next day and did not even bring me my clean towels. I asked, Tammy if I could get towels and she stated there were none clean yet, while she was doing NOTHING but cursing about an employee to a guest. Very few amenities. I had asked the front desk clerk (manager) if they had something and I just "NO". I do not know if I would stay here again while they have the present management. Hot tub does not work, which really irritated me, but the pool was clean and nice, but a little chilly. Checking out, Patricia was very apologetic for my bad stay(I did not tell her my complaints) Recommendation....stay away from manager!!!!
- Official Description (provided by the hotel):
- Motel 6 Waterloo is located within 5 miles of Young Arena & McElroy Auditorium. Within 10 miles of Lost Island Waterpark & Isle Casino. Our amenities include indoor heated pool & hot tub, Free Wi-Fi, and a coin laundry facility. ... more less
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