The property is really difficult to get to from all roads. It's design is typical "institutionalized" blah. From the outside it looks like it could be a nursing home or bail bonds businesses. It's pretty bland. The interior is the same. No style. No imagination. Very commercial and standardized. The overall motel is pretty depressing. The rooms are of decent size but I was on the second floor, am a senior with hip problems and they have no elevator.
The staff was helpful and friendly, although did not go beyond the expected. They do not print out airline boarding passes and when their lobby computer is not working they don't know how to help you. Their WiFi is not very good. I had to call for support twice just to get online.
The property and rooms are clean and the beds are fine. Like most motels in the Midwest it still has the noisy window heating/cooling units. It also allows dogs, which was not a problem as I never herd the ones that were there. When I come to Waterloo again I will stay at a newer, cheerier property. This one made me feel that I was incarcerated.
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- Also Known As:
- Heartland Hotel Waterloo