I tried to make an online reservation on Wyndham Reward Club for 2013 Iowa state fair. I was blocked from making online reservations by hotel manager - said to call hotel directly. I called the hotel and started to make a phone reservation for state employee rates at $65.00 plus tax. I gave the lady my credit card numbers and she tried to make the reservation. She said the manager had blocked all discounts because of the Iowa state fair. She quoted me a rack rate of $108.00 per night. I said I did not want a reservation for that price and she said she canceled the reservation. I did not make a reservation so she did not give me a confirmation number or anything. Bounce forward to Sat Sept 7, 2013 and I opened my credit card statement their is a no show charge for one night at the discounted state employee rate of $65.00 plus tax. I call the hotel immediately and the hotel clerk said I never had a reservation at her hotel in the year 2013. I then called the rewards club to see if they would help me. The customer care specialist (Helen) emailed me and said this a local property matter and I should contact the manager that will not return my phones call. Since I did not make a reservation, the Missouri state attorney general office said this a case of consumer/credit fraud and to make complaint with Iowa attorney general office in Des Moines Iowa. Bottom line is I would try another hotel to avoid this happening to you. Good luck
- Also Known As:
- Microtel Inn And Suites Urbandale Hotel Urbandale
- Microtel Inn And Suites Urbandale Hotel
- Microtel Urbandale
- Urbandale Microtel
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Wyndham, Orbitz, Travelocity, Priceline, Hotels.com, Venere and Tingo so you can book your Microtel Inn & Suites by Wyndham Urbandale/Des Moines reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.