I have never in my life had such horrible customer service from a hotel staff member as I did today at check out. After waiting 2 1/2 hours past the time we wanted to leave because of a defective room safe, the front checkout person was incredibly rude!
She was talking to the other staff while checking us out complaining that if the night staff had done their job she wouldn't have gotten " griped (but she used the B word) out". Then she was giving us a $20 discount off our rate only because corporate had suggested it and said that we shouldnt have gotten any discount because we had already received a military discount. I told her the military discount had nothing to do with the inconvenience of having to wait to have a safe opened because the safe was defective. The military discount was because my brother had served 20 years I the military. She said, "I don't give a crap (but she used the S word) about your brothers military service"
We will NEVER stay at this hotel again. When it's a small town with little choices to stay, I could have accepted the dreary rooms with the outdated window coverings and bedspreads, but the horrible customer service was a deal breaker.
It's worth the drive to Ames to avoid this place.
Note to the hotel manager that after every bad review explains that the customer service is really good the reviewer just had a bad experience: you're wrong, your hotel has horrible customer service. If you dont start paying attention to these reviews and fixing the problem, you wont have to worry about having any guests at all.
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- Also Known As:
- Comfort Inn Story City, Iowa