My encounter with the Baymont Inn and Suites in Storm Lake is by far the worst hotel experience I have ever had! I had reserved a block of rooms there for my wedding, and was planning to reserve a room for the bridesmaids and I to stay in the night before. I had in mind two specific rooms in which a large party could stay. I called to reserve one of those rooms and was told that they were dealing with something else at the moment and would have to call me back. After waiting a day and never hearing back from them--and worried because they hung up the phone without asking my name or my phone number--I called them back to inquire again. I was told something similar; that they would have to call me back later because they had to check the room availability. Why they couldn't do that while I was on the phone with them was beyond me. After waiting another 24 hours and receiving no phone call back, I was furious. I couldn't believe hotel staff could be so irresponsible and rude, especially when a potential large income was to be made. Still, I called back a third time because, to my knowledge, this was the only room still available of this size and at a decent price. (There was another event that weekend caused practically every room in every hotel to be booked). I was finally able to talk to someone without being told that I was to be called back. I asked for a suite, only to be told that the room had just been booked! I was beyond furious! Had I been called back, I would have gotten the room. Stunned, I asked for clarification only for them to tell me that the room over the pool was unavailable. Wondering why they were only referring to one room when I knew there were two that were the same size and with the same amenities, I inquired about the second room. All that was said was, "Oh, well I guess I could check that one too." I couldn't believe how I was being treated! It was as if they were trying to get out of doing business with me! The woman on the phone kept being short and rather rude throughout the rest of the conversation, which ended with her telling me that everything was booked. By this time I was reduced to tears. It was the week of my wedding, and I had to have a room, and I was just duped out of one because the hotel wouldn't call me back. Suspecting that something fishy was going on due to how the woman treated me on the phone--and knowing my current state--one of my bridesmaids called the hotel five minutes after my last call to try to book the same room. She was promptly told that both rooms I had previously inquired about were available. Needless to say, I took my business elsewhere.
- Also Known As:
- Baymont Inn Storm Lake
- Buena Vista Inn And Suites Storm Lake Iowa
- Official Description (provided by the hotel):
- We offer many accommodations at our pleasant Inn. We offer a great facility in which to hold your event. Our rooms are ready for your rest and relaxation. Our breakfast is available to start your day! Book your room, Today! Buena Vista Inn & Suites in Storm Lake, IA is located a short drive from Historic Downtown Storm Lake and minutes from all Lake parks. At Buena Vista Inn & Suites start every day with a Free USA Today Newspaper and enjoy our complimentary breakfast corner with hot Belgian waffles. In your room, work on your spacious desk with Wireless Free High Speed Internet Access. For your enjoyment a sparkling Indoor Heated Pool is provided, plus access to our Fitness Center. The beautifully appointed Meeting Facility is perfect for all types of functions, accommodating up to 30 people. Everything that is Storm Lake is easily accessible from Buena Vista Inn & Suites, Your Home Away from Home. We offer full range comforts! Buena Vista Inn & Suites in Storm Lake offers accommodations approximately five miles from Storm Lake Municipal Airport. The property's amenities include an indoor pool, whirlpool, sauna, fitness room, complimentary continental breakfast, free newspapers in the lobby and free parking. Standard room amenities include an alarm clock radio, cable TV, coffeemaker, dataports, hairdryer, in-room safe, iron, ironing board and telephone. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Tingo, TripOnline SA, Orbitz, Hotels.com, Venere and Agoda so you can book your Buena Vista Inn and Suites Storm Lake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.