This motel is in a small town with little competition. I will go to Independence next time I'm in the area. The motel staff smoke and do so outside an entrance that guests traverse up/down stairs (no elevator). The smoke is drawn into the upper hallway by an air conditioner too. The staff is slovenly dressed and groomed. They do not offer to carry your luggage, if you're struggling. The rooms are just so-so. Needs refurbishing. The breakfast is typical Super 8 with little of nutritional value, just junk food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 9, 2013
I'm sorry to hear your experience was not all that we expect to share with our guest. We strive to make each guest stay a pleasant one and I truly wish your concerns would have been addressed with me prior to your departure. I'm sorry our facility does not have an elevator but I'm sure if you would have asked one of our staff would have been more than happy to help you with your bags. I'm pleased to hear you find the comforts you need in our Independence facility and even happier to hear they meet your needs.
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In the last year all of the Super 8 have changed over to the Super Start breakfast to include hot waffles, fresh fruit, cinnanmon rolls, yogurts, cereals, toast, juices, milk and coffee. I'm sorry this wasn't enough to begin your morning and would like your input on what you would like changed or added to the breakfast line up. I'd be more than happy to share your thoughts.
Please know that daily we are working to help improve the experience you have when you visit our location and any input from you would be appreciated. Please feel free to contact me at 319-283-2888
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.